topic Data running out in Mobile Data

Data running out

Booboo564 — Thu, 09 Mar 2023 02:29:28 GMT

Ive bought the 10gb bundle and my data has less than half left after 2 days there has the be something wrong im not using my phone constantly ive jist swapped from giffgaff and 8gb would last me a month any advice please or how do i raise a ticket

Re: Data running out

Katie_B — Thu, 09 Mar 2023 08:27:57 GMT

Hello @Booboo564.

Welcome to the community.

When you text AL to 150 what reports back?

Katie

Re: Data running out

Booboo564 — Thu, 09 Mar 2023 11:37:54 GMT

Your current balance as of today 11:36 is £0.00. You have unlimited minutes, unlimited texts and 6.5GB remaining until 06/04/2023 for your £15 Pack. Your remaining data includes of rolled over data. Your last top up was £15.00 on 06/03/2023 at 16:14. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Re: Data running out

Booboo564 — Thu, 09 Mar 2023 11:39:02 GMT

It shouldn’t have ran out in 3 days thats shocking and ive got low data mode on for every app

Re: Data running out

Katie_B — Thu, 09 Mar 2023 11:53:43 GMT

Hello @Booboo564.

Thanks for getting back to me.

Are you aware if your apps do automatic updates?

Have you been connected to WiFi at all?

Katie

Re: Data running out

Booboo564 — Thu, 09 Mar 2023 12:26:27 GMT

Yes all app updates are turned off and i have been connected to wifi and i have been turning data iff for apps i dont use i need to raise this as a ticket because theres clearly been a surge in my data use 15gb to 6.5 in 3 days

Re: Data running out

Katie_B — Thu, 09 Mar 2023 12:48:31 GMT

Hi @Booboo564.

Please give our customer care team a call on 0800 079 8586 free from any landline or provider.

The team will be able to look into this further for you.

Katie