topic Data in Mobile Data

Data

amyheard77 — Thu, 09 Mar 2023 00:28:20 GMT

Hello,

it says i’ve used all my data up in 2 days? how is that possible, it apparently renews on the 7th of every month.

Re: Data

James_B — Thu, 09 Mar 2023 08:08:58 GMT

Hi @amyheard77,

Welcome to the EE Community. 🙂

Have you checked your data usage by app in your phone's settings to see where your data has been used?

If you're not sure where to check, please let me know which phone you're using.

Thanks

James

Re: Data

amyheard77 — Thu, 09 Mar 2023 12:33:03 GMT

yes i can see which apps use data on my phone but i’ve never used 30GB as
you can see on my previous data usage history?

Re: Data

James_B — Thu, 09 Mar 2023 12:36:21 GMT

Hi @amyheard77,

Were you able to identify any apps that have used more data than usual in the last few days?

James

Re: Data

amyheard77 — Thu, 09 Mar 2023 13:01:03 GMT

no, nothing more than usual, i haven’t downloaded anything extra either

Re: Data

James_B — Thu, 09 Mar 2023 13:05:51 GMT

Hi @amyheard77,

If your data usage reported in My EE doesn't closely match what is showing in your device settings for your current billing period, please get in touch with Customer Care so a member of the team can take a quick look at your account.

They'll be happy to help. 🙂

James