topic data abroad in Mobile Data

data abroad

suesharp2020 — Thu, 16 Feb 2023 15:53:08 GMT

I have been in Morocco and bought an add-on for 7 days - 45MB costing £28.54.

I had barely used anything - 2 whatsapp messages - and within a few hours I got an 80% alert, and then almost immediately it expired.

What's going on? What a waste of money and can I get a refund!?

James_B — Thu, 16 Feb 2023 18:26:10 GMT

Welcome to the EE Community. 🙂

45MB is a relatively small add-on, was it pictures you sent via WhatsApp?

All other apps that you have allowed to use mobile data could have also been updating in the background.

James

bristolian — Thu, 16 Feb 2023 18:26:55 GMT

If you text BALANCE to 150, what is the response?

Does your phone's data counter report any app that may have been using data without your realising?

Nawel1 — Thu, 20 Apr 2023 15:15:52 GMT

Same here! I'm on holiday in Egypt and paid £32.64, checked my emails and got an alert saying I have used 80% of my allowance.

Christopher_G — Thu, 20 Apr 2023 15:29:53 GMT

Welcome to the community.

It's definitely worth utilising WiFi where available. 45MB is a relatively small data allowance.

Chris