topic Re: Unable to gift data in Mobile Data

Unable to gift data

DavidLiam — Sun, 12 Feb 2023 12:04:46 GMT

I gift data to my partner every month, but for the last month I have been unable to do it. A message comes up saying: We will have it fixed soon. Sorry, we can't show this device's data right now. Please try again later.

This message has been coming up for the past month.

Re: Unable to gift data

Leanne_T — Sun, 12 Feb 2023 13:31:10 GMT

Hi @DavidLiam

Thanks for coming to the community.

Do you get the same message using the My EE app and My EE account online?

Are you in the UK?

Thanks 🙂

Leanne.

Re: Unable to gift data

DavidLiam — Sun, 12 Feb 2023 15:35:02 GMT

Hi Lianne
Yes to both your questions, but the issue is resolved after I called.
David

Re: Unable to gift data

Leanne_T — Sun, 12 Feb 2023 15:37:09 GMT

Thanks for coming back and letting me know @DavidLiam

Leanne.

Re: Unable to gift data

Skydancer62 — Sun, 12 Feb 2023 19:29:40 GMT

I too am unable to gift data today!

Re: Unable to gift data

Skydancer62 — Sun, 12 Feb 2023 19:30:50 GMT

Same here

Re: Unable to gift data

Christopher_G — Mon, 13 Feb 2023 08:10:15 GMT

Hi @Skydancer62

Have you tried both on the My EE account and My EE app this morning?

Chris

Re: Unable to gift data

Skydancer62 — Mon, 13 Feb 2023 13:46:24 GMT

Thank you all resolved after a call to EE. Apparently if someone on your account uses up all the data you cannot gift data using app or on line you have to call in.