topic Re: No Mobile Data - Turned off by Operator in Mobile Data

No Mobile Data - Turned off by Operator

Sylvebea — Sat, 11 Feb 2023 18:26:31 GMT

Hi,

Over the last half an hour or so, my phone has given me multiple notifications which all say 'No Mobile Data Service - Temporarily Turned off by your Operator for SIM 1'. I cannot access anything online using my mobile data, nor can I call anybody.

I have checked online and there has been no notification that EE is taking service down for any reason, plus the coverage checker says that all should be fine. I have turned my phone off and on again and the first time it took a minute for the notification to return and the time after that it returned immediately.

How can this be resolved? I need mobile data for work, as well as commuting. I will be unable to work without it.

I am using a Samsung Galaxy S21 5G and am located in Sheffield.

I hope someone can help!!

Re: No Mobile Data - Turned off by Operator

bristolian — Sat, 11 Feb 2023 20:02:58 GMT

@Sylvebea wrote:

Hi,

Over the last half an hour or so, my phone has given me multiple notifications which all say 'No Mobile Data Service - Temporarily Turned off by your Operator for SIM 1'. I cannot access anything online using my mobile data, nor can I call anybody.

Are you saying your phone doesn't have coverage showing? Lack of a network connection will prevent all mobile-network functions from working - calls, texts & mobile data... unless you have a working WiFi-connection to use VoWiFi.

If this is a local coverage issue, then a recent fault may not be reported yet and I would suggest using the "report a problem" link on the status checker in the first instance.

if you're saying you have coverage showing but are having problems making & receiving calls, or sending & receiving text messages, that would be a different scenario.

Re: No Mobile Data - Turned off by Operator

Sylvebea — Sat, 11 Feb 2023 22:17:20 GMT

@bristolian wrote:
@Sylvebea wrote:
Hi,
Over the last half an hour or so, my phone has given me multiple notifications which all say 'No Mobile Data Service - Temporarily Turned off by your Operator for SIM 1'. I cannot access anything online using my mobile data, nor can I call anybody.
Are you saying your phone doesn't have coverage showing? Lack of a network connection will prevent all mobile-network functions from working - calls, texts & mobile data... unless you have a working WiFi-connection to use VoWiFi.
If this is a local coverage issue, then a recent fault may not be reported yet and I would suggest using the "report a problem" link on the status checker in the first instance.
if you're saying you have coverage showing but are having problems making & receiving calls, or sending & receiving text messages, that would be a different scenario.

I had a notification on my phone which appeared multiple times informing me that my data had been turned off by the operator. I then tried to call EE support but my phone wouldn't even ring, so I assume this means my phone wasn't working at all, as during this time I could neither access the internet by using my mobile data, nor could I make or receive any calls.

My phone had 1 bar of signal appearing, but the usual 'vol LTE1' which usually appears beside it had disappeared, nor did it say '4g' or even 'h+', there was just nothing at all. I assume then from this it is an entire network connection issue rather than simply a phone data issue, as even now the usual symbol next to the connection bars keeps disappearing for a few minutes at a time, making it impossible to do anything without connection to the internet.

Re: No Mobile Data - Turned off by Operator

Leanne_T — Sun, 12 Feb 2023 08:25:56 GMT

Hi @Sylvebea

Thanks for coming here.

Is this message still showing this morning?

Speak soon 🙂

Leanne.

Re: No Mobile Data - Turned off by Operator

Sylvebea — Sun, 12 Feb 2023 12:25:14 GMT

Hi Leanne,

The notification is no longer appearing but phone signal in my area is a lot weaker than it usually is. I'm still receiving only around one bar of signal and when I turn my wifi off to check my data, it can only maintain weak connection to 4G and then switches to H+. The VoLTE1 which is usually next to the connection bars keeps appearing and disappearing too, so I'm not too sure about the significance of that!

Thank you.

Re: No Mobile Data - Turned off by Operator

bristolian — Sun, 12 Feb 2023 13:03:40 GMT

Your symptoms sound similar to that which I've experienced in some areas for around a year now, and I have my suspicions as to the cause - unfortunately there's no quick fix for it.

That said, a bar of signal is still a bar - and you should always be able to make & receive voice calls, even if data can be problematic. The bars are only a rough indicator.

My only suggestion would be to use a WiFi-connection if you are indoors, and to use the "check status" option on the coverage checker, using "report a problem" as a first line.

Re: No Mobile Data - Turned off by Operator

Leanne_T — Sun, 12 Feb 2023 13:29:41 GMT

Hi @Sylvebea

Thanks for coming back to me.

If you can follow @bristolian advice and report this issue on the network status checker, the network team will get the area looked into and keep you updated.

Leanne 🙂

Re: No Mobile Data - Turned off by Operator

Chan0304 — Tue, 11 Apr 2023 15:47:02 GMT

Mine is doing the same and im in Somerset

Re: No Mobile Data - Turned off by Operator

James_B — Tue, 11 Apr 2023 16:44:27 GMT

Hi @Chan0304,

Welcome to the EE Community. 🙂

Does the Network Status Checker show any problems in your area?

James

Re: No Mobile Data - Turned off by Operator

Chan0304 — Tue, 11 Apr 2023 16:54:09 GMT

None at all, it says everything is perfect. Even now being home my phone is connected to wifi but keeps changing to emergency calls only and notifying me that my operator has turned off connections.

Re: No Mobile Data - Turned off by Operator

James_B — Tue, 11 Apr 2023 17:03:50 GMT

Hi @Chan0304,

If selecting the 'check status' option doesn't show any issues, please select the 'report a problem' option so our team can investigate.

Thanks

James

Re: No Mobile Data - Turned off by Operator

sunseeker2023 — Fri, 26 May 2023 16:09:11 GMT

I'm having the same issue, except I don't even get an error message of any kind. I was just using the mobile network outside, and then came in the house, and *poof* gone. Now it just says "no service" in the top left. Tries restarting the phone, and checking settings. Couldn't find anything wrong on my end. Went to ee site, & there was a red message saying "... the problem is on our end". Just got back into the ee site now. Still no mobile service.

Re: No Mobile Data - Turned off by Operator

Leanne_T — Fri, 26 May 2023 16:31:33 GMT

Hi @sunseeker2023

Thanks for coming here.

Can you try the SIM card in another phone to see if any signal shows?

Is anyone else on EE and having the same issue?

Leanne 🙂

Re: No Mobile Data - Turned off by Operator

sunseeker2023 — Fri, 26 May 2023 21:46:32 GMT

Not sure what happened, but it works now. We're really disappointed. We had a business dinner tonight, and we couldn't call anyone prior.

EE completely failed us, and has been gouging us on long distance as well.

We're from Canada, and we said we wanted a plan where it would be cheap to call back to Canada. Last month I had to pay over £300, because I had to contact our tax agent to sort out our taxes, since this is our first year in the UK.

We are seriously considering switching networks.

I know it's nothing to do with you personally, but I feel like the right people need to hear this message, because we can't be the only ones having these issues.

Thanks!

Geoff Urban

Re: No Mobile Data - Turned off by Operator

Christopher_G — Sat, 27 May 2023 07:13:19 GMT

Hi @sunseeker2023

I'm happy to see you're back up and running, but I'm sorry to see how this has impacted your business dinner.

It may be worth speaking to our Mobile Care team again to look to see if there are any better international calling packages that would suit your needs. They will be able to open a complaint on your account too, if that's something that you wish to do.

Chris