topic Re: Data gifting in Mobile Data

Data gifting

Caz1964 — Fri, 10 Feb 2023 11:34:35 GMT

I’ve been having problems gifting data . Got in touch with EE they said 24 hours however it’s been 48 hours and I still cannot gift . Is anyone else having the same issue please

Re: Data gifting

Jon_K — Fri, 10 Feb 2023 15:40:03 GMT

Hi @Caz1964

If you're still not able to sue data gifting on the app or online, I'd recommend getting back in touch with our Customer Care team so they can investigate further.

Jon

Re: Data gifting

cm_jeffrey007 — Sat, 11 Feb 2023 20:13:14 GMT

Yes same issue, unable to gift any data!

Re: Data gifting

cm_jeffrey007 — Sat, 11 Feb 2023 20:14:07 GMT

yes same issue!

Re: Data gifting

Leanne_T — Sun, 12 Feb 2023 07:50:42 GMT

Hi @cm_jeffrey007

Thanks for coming here.

What happens when you try and gift data?

Has this worked previously?

Are you using the My EE app or My EE online?

Leanne.

Re: Data gifting

Emily175 — Sun, 12 Feb 2023 08:18:38 GMT

Same problem here! I have used gift data (to my child … family plan…) before but have got an error message last few days.
Thanks for help!

Re: Data gifting

Emily175 — Sun, 12 Feb 2023 08:24:29 GMT

Have done this many times before…

Now, receiving an error message “ gift data failed. Something went wrong and the data hasn’t be gifted “

Can EE please help? Thanks

Re: Data gifting

Leanne_T — Sun, 12 Feb 2023 08:30:24 GMT

Hi @Emily175

Welcome to the EE Community. 🙂

I'm sorry to hear you're having problems gifting data. Please get in touch with Customer Care and a member of the team will be happy to move some data manually for you and get this error message looked into.

Thanks.

Leanne.