topic Re: Unable to gift data in Mobile Data

Unable to gift data

Samuel_TD — Sat, 11 Feb 2023 19:05:43 GMT

Hi all,

On the 13th Jan 23 I gifted myself 20GB and my daughter 30GB from our unlimited sim that is in our home router to our Mobil phone accounts. (have done this every month for at least 8 months).

For the last 5 days I have tried to gift my daughter a further 10gb but the app and website will not let me, it says as I have under 550mb left and I can not gift! I know unlimited works by giving you chunks of GB at a time but this does not seem to be getting reset. In the end I have gifted her 5GB from my account.

The problem is, on the 13th she will only have 1GB and I still have to give her some of my 10GB but that's not a good solution!!

Is anyone having the same issue???

Thank you

Re: Unable to gift data

Leanne_T — Sun, 12 Feb 2023 08:00:10 GMT

Hi @Samuel_TD

Thanks for coming here.

If you’re on a unlimited plan you can gift up to 100GB of data or 120GB if you’re on a 5G smart handset plan.

This will be the first 100/120GB and any data usage will reduce your giftable allowance. This would reset on the next bill date for you.

Leanne.

Re: Unable to gift data

Samuel_TD — Sun, 12 Feb 2023 08:18:13 GMT

Hi,

Did you actually read my post? rather just reply in a whim? The system is not working and causing problems.

Maybe read people's posts properly before replying.

Thank you

Toby

Re: Unable to gift data

Leanne_T — Sun, 12 Feb 2023 08:20:16 GMT

If you have not used the remaining giftable data after the first transfer, please call us on 150 and the team will get this looked into for you @Samuel_TD

Leanne.