topic Re: Subscription pack - mobile data has stopped working in Mobile Data

Subscription pack - mobile data has stopped working

Kerryd27 — Wed, 08 Feb 2023 14:16:14 GMT

My sons Samsung mobile data has not been working lately even though he has his full allowance still available. We have checked all settings, could there be an issue with the Sim card, it is a subscription pack sim card? He is able to text and call and internet only works with wifi.

Re: Subscription pack - mobile data has stopped working

XRaySpeX — Wed, 08 Feb 2023 15:26:58 GMT

What does texting AL to 150 from it fully report verbatim (it is free)?

Re: Subscription pack - mobile data has stopped working

Kerryd27 — Wed, 08 Feb 2023 15:43:35 GMT

Hi it says…

Your current balance as of today 15:36 is £0.35. You have 493 minutes, unlimited texts and 14.9GB remaining until 25/02/2023 for your £10 Pack. Your remaining data includes 5.0GB of rolled over data. Your last top up was £10.00 on 09/07/2020 at 18:39. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Re: Subscription pack - mobile data has stopped working

Jon_K — Wed, 08 Feb 2023 17:06:18 GMT

Hi @Kerryd27

Can you try restarting the phone?

Is data enabled within Settings?

Jon

Re: Subscription pack - mobile data has stopped working

Kerryd27 — Wed, 08 Feb 2023 17:37:11 GMT

Hi yes he has tried switching it off, checked settings and he took sim out and put it back in. But still no data?

Re: Subscription pack - mobile data has stopped working

Jon_K — Wed, 08 Feb 2023 18:49:53 GMT

Is mobile data turned on in Settings, @Kerryd27?

Are you able to try the SIM in another phone to see if the data works?

Jon

Re: Subscription pack - mobile data has stopped working

Kerryd27 — Wed, 08 Feb 2023 20:21:13 GMT

He put it in another phone and it worked. He also tried the other phones sim in his phone and that worked but he put his sim back in his phone and that doesn’t work. It’s strange.

Re: Subscription pack - mobile data has stopped working

Christopher_G — Thu, 09 Feb 2023 07:55:27 GMT

Thanks for trying that, @Kerryd27.

That is really unusual. I would recommend speaking to our technical support team so they can look into this further for you.

Chris

Re: Subscription pack - mobile data has stopped working

Kerryd27 — Thu, 09 Feb 2023 09:15:04 GMT

Hi we have managed to sort it. He had his networks settings wrong. It needed to be LTE? he said and it had changed 🤷🏼‍♀️

Thank you all for your help.

Re: Subscription pack - mobile data has stopped working

Christopher_G — Thu, 09 Feb 2023 09:41:38 GMT

Ah that explains it, @Kerryd27.

Thanks for coming back to let us know. 🙂

Chris

Re: Subscription pack - mobile data has stopped working

Shaz702 — Mon, 11 Sep 2023 21:17:52 GMT

Have you tried switching the data off? There's a icon that you can click on your home screen like the airplane mode it just stops you using data but you can still call but won't send, receive texts or use the internet