topic Data gifting not working in Mobile Data

Data gifting not working

Craig1704 — Wed, 08 Feb 2023 07:51:42 GMT

I tried gifting data to my daughter for two days but it's not working. I've tried clearing storage, re installing etc. I've sent data to her for a few months now as it's all on my account anyway. Any help would be appreciated.

Re: Data gifting not working

Leanne_T — Wed, 08 Feb 2023 09:22:29 GMT

Hi @Craig1704

Thanks for coming here.

Have you tried using the My EE app and My EE account online?

Do you get an error message?

Leanne 🙂

Re: Data gifting not working

Craig1704 — Wed, 08 Feb 2023 13:13:11 GMT

Hi, yes I've tried through the app and online.

It Comes up with gifting data failed. Data could not be gifted, however I am able to gift data to my wife.

Re: Data gifting not working

Leanne_T — Wed, 08 Feb 2023 13:32:17 GMT

Thanks @Craig1704

Does your data have any data remaining from her allowance?

Leanne.

Re: Data gifting not working

Craig1704 — Wed, 08 Feb 2023 14:34:12 GMT

She has no data left, I'm trying to gift some. I have 75gb of data. I'm only trying to send 5gb over.

Re: Data gifting not working

Leanne_T — Wed, 08 Feb 2023 15:00:54 GMT

Thanks @Craig1704

Please call us on 150 and the team will help you transfer data to your daughter's number.

Leanne 🙂