topic Re: Data sharing not working in Mobile Data

Data sharing not working

INDIJET — Sun, 09 Oct 2022 17:24:23 GMT

I am the main account holder and the app and website won't let me share data with my kids.

There seems to be a technical fault but when I try to call the wait time is in excess of 40 mins.

Anyone else having the same issues?

Re: Data sharing not working

Schockwave — Sun, 09 Oct 2022 21:20:46 GMT

Hello @INDIJET ,

Welcome to the community,

I suggest you try ringing first thing in the morning. Weekends tend to be more busy, as there probably are not as many staff working.

Re: Data sharing not working

EileenCJ — Wed, 08 Feb 2023 01:42:15 GMT

I have bern in a similar position. I can log into the app but can't share my data. I should have unlimited data but it is showing as 0.

Re: Data sharing not working

Christopher_G — Wed, 08 Feb 2023 07:38:46 GMT

Hi @EileenCJ

This is what our unlimited plan help page says:

'if you’re on a unlimited plan you can gift up to 100GB of data or 120GB if you’re on a 5G smart handset plan. This will be the first 100/120GB and any data usage will reduce your giftable allowance.'

It sounds like you may have used that giftable allowance.

Chris

Re: Data sharing not working

EileenCJ — Thu, 09 Feb 2023 16:03:02 GMT

I have not shared any of my data, but I am told that as I am on holiday out
of the country, I cannot share data. So I am not using data. My daughters
rely upon the data that I gift to them . They both had enough data when I
went on holiday but on the day it refreshed, I was not permitted to share
my data with my family.
I was given no option but to buy data for my daughters. I'm not happy

Re: Data sharing not working

Lisamb1 — Thu, 09 Feb 2023 16:17:44 GMT

I am the same,

I’m the main account holder with loads of available data. My son rang to see if I could gift him some as he needs to use maps to direct him for work and it will not load up… I get as far as gifting the data page and then it says try again later!
Hopefully it’ll all be restored soon as I’ve never had any problems before

Re: Data sharing not working

Kyle009 — Thu, 09 Feb 2023 16:20:08 GMT

Yeah I'm trying to gift data to my wife and getting the following error in the app, tried on the computer and the page won't load.

Re: Data sharing not working

MOGee — Fri, 19 May 2023 23:28:20 GMT

Agree, Rubbish service. Broken every month so far!

Re: Data sharing not working

MOGee — Fri, 19 May 2023 23:37:14 GMT

Yes, same frustrating problem every month!

Re: Data sharing not working

MOGee — Fri, 19 May 2023 23:38:39 GMT

No, the app is broken!

Re: Data sharing not working

MOGee — Fri, 19 May 2023 23:40:17 GMT

Same here, I don't get that far most of the time!

Re: Data sharing not working

Leanne_T — Sat, 20 May 2023 06:18:30 GMT

Hi @MOGee

Thanks for coming here.

Are you able to access the My EE app this morning?

If not, what error message do you see when you log in?

Leanne 🙂

Re: Data sharing not working

janishandscombe — Sat, 16 Sep 2023 14:04:19 GMT

Now 16th September 2023 and problem continues. Trying to get help appears impossible. Not worth offering it if it doesn't work!! Costing us money as having to buy extra data for husband because it won't allow me to share.

Re: Data sharing not working

James_B — Sat, 16 Sep 2023 14:07:59 GMT

Hi @janishandscombe,

Welcome to the EE Community. 🙂

If you're unable to gift data via the My EE app or My EE online, please get in touch with Technical Support so a member of the team can take a look at your account.

Thanks

James

Re: Data sharing not working

janishandscombe — Sat, 16 Sep 2023 14:57:14 GMT

So that would be calling 150? My last call today was on hold for 40 minutes waiting for a service advisor. In that time, I had lunch and drove to the supermarket. After 40 minutes the call disconnected, so I still haven't managed to speak to anyone.

The app and website are no help, nor was the shop when I tried an actual face to face person.

I have tried deleting and re installing the app, makes no difference to the outcome.

I don't need to be told it's the weekend so it will be busier that usual. I can't pick and choose when I have a problem. Or more specifically, when your system has a problem!

I needed to transfer data, as per my family plan. No chance!!

The only helpful bit of the site is this forum. where you get other EE customers to sort out problems for folk! Except, no one seems to have mastered the art of sorting this problem. What is obvious from the chat thread, though, is this isn't something that is only happening today. so "please come back in a while" won't work. It appears to be a long standing problem, that EE have not sorted out.

Really not much use offering data sharing, which seems like such a good idea, if it doesn't actually work.

In fact, what I thought was a good idea, is now going to cost me money to sort out the extra data needed, if i can, as they are now beyond UK borders.

Poor show EE