topic Re: Mobile data not working in Mobile Data

Mobile data not working

Broggy — Sat, 04 Feb 2023 21:47:01 GMT

Hi. I have an iPhone 11 and noticed that my mobile data isn’t working. I have an allowance of 11GB a month and it’s not getting used. I only noticed recently as I have a Square Card Reader and the past 2 events I’ve been to where there’s no wi-fi, it’s not working at all, which is frustrating and causing me to lose sales due to this. Anyone any ideas on what I can do please? Many thanks

Re: Mobile data not working

bristolian — Sat, 04 Feb 2023 22:09:09 GMT

Has mobile data worked on your phone before, if so when?

Is mobile data enabled on your phone?

Re: Mobile data not working

Broggy — Sat, 04 Feb 2023 22:17:52 GMT

Yes it’s switched on.
I’ve never had to really use the Mobile data before, but now I know it doesn’t work as I’ve tried it with other things now as well and it definitely doesn’t work

Sent from my iPhone

Re: Mobile data not working

Katie_B — Sun, 05 Feb 2023 08:09:17 GMT

Hello @Broggy.

If you text AL to 150 what reports back?

Speak soon,

Katie

Re: Mobile data not working

Broggy — Sun, 05 Feb 2023 12:19:52 GMT

Hi
The message back tells me I’ve not used any of my allowance
Many thanks
Dawn

Sent from my iPhone

Re: Mobile data not working

Katie_B — Sun, 05 Feb 2023 12:31:02 GMT

Thanks for getting back to me @Broggy.

If you open Safari on your iPhone and search for a website such as Google what comes up? or does the page simply not load?

Katie

Re: Mobile data not working

Broggy — Sun, 05 Feb 2023 12:33:52 GMT

Hi
If I turn my wi-fi off, it just doesn’t load

Sent from my iPhone

Re: Mobile data not working

Katie_B — Sun, 05 Feb 2023 12:35:11 GMT

That's strange @Broggy.

Do you have another device you could try your SIM in?

I would love to help you get to the bottom of this.

Katie

Re: Mobile data not working

Broggy — Sun, 05 Feb 2023 12:36:52 GMT

Yes, I’ll try it in another phone now

Sent from my iPhone

Re: Mobile data not working

Katie_B — Sun, 05 Feb 2023 12:38:53 GMT

Perfect, thank you @Broggy.

Katie

Re: Mobile data not working

Broggy — Sun, 05 Feb 2023 12:44:52 GMT

Hi Katie
It seems as if it’s my phone that’s faulty. My sim worked on mobile data on my husbands phone

Sent from my iPhone

Re: Mobile data not working

Katie_B — Sun, 05 Feb 2023 13:34:22 GMT

Thanks for trying @Broggy.

Did you purchase your phone direct with EE?

Katie

Re: Mobile data not working

Broggy — Sun, 05 Feb 2023 14:56:52 GMT

I’ve been in touch with Apple Support and managed to resolve the issue.
McAfee Security and VPN turned on was preventing my mobile data to work for some reason!!!!
Thank you for all your help anyway

Sent from my iPhone

Re: Mobile data not working

Katie_B — Sun, 05 Feb 2023 15:03:13 GMT

That's great to hear @Broggy.

Take care,

Katie