topic Re: Data gifting in Mobile Data

Data gifting

Sian47 — Thu, 02 Feb 2023 08:17:38 GMT

Gifting data is not working is there a problem

Re: Data gifting

Katie_B — Thu, 02 Feb 2023 08:33:08 GMT

Good morning @Sian47.

Welcome to the EE Community.

I am not aware of any issues regarding data gifting.

Are you getting an error when trying to gift data?

Katie

Re: Data gifting

Sian47 — Thu, 02 Feb 2023 11:16:49 GMT

Yes I am saying no data has not been gifted at this time in a red box

Re: Data gifting

Katie_B — Thu, 02 Feb 2023 11:29:18 GMT

Thanks for confirming @Sian47.

Are you doing this through your My EE Online?

Have you gifted data to this number before?

Katie

Re: Data gifting

Sian47 — Thu, 02 Feb 2023 12:10:31 GMT

Yes I've gifted data through the app loads of times it's not letting do it

Re: Data gifting

Katie_B — Thu, 02 Feb 2023 12:27:20 GMT

Hi @Sian47.

Please could you try doing this through My EE online rather than the app?

Speak soon,

Katie

Re: Data gifting

Sian47 — Thu, 02 Feb 2023 14:12:00 GMT

Not Working either

Re: Data gifting

Leanne_T — Thu, 02 Feb 2023 15:32:58 GMT

Hi @Sian47

If this is showing an error, please call us on 150 and the team will get this looked into for you.

Leanne.

Re: Data gifting

Jamed100 — Sat, 04 Feb 2023 19:56:57 GMT

Having exactly the same issue today, same error in app and same error on the website. Is this going to be fixed soon or do i need to call as well?

Re: Data gifting

Katie_B — Sun, 05 Feb 2023 07:51:08 GMT

Hello @Jamed100.

Welcome to the community.

I have sent you a private message for more details.

Speak soon,

Katie

Re: Data gifting

Morren3709 — Mon, 06 Feb 2023 22:04:24 GMT

I have the same issue. Can’t gift data through the app or online. I get the same error as described above. Have restarted phone, deleted and reinstalled app. Still doesn’t work. My wife has no data and I can give her any.

Re: Data gifting

Christopher_G — Tue, 07 Feb 2023 07:40:15 GMT

Hi @Morren3709

If you speak to our Mobile Care team, they'll be able to look into this for you and gift the data manually.

Chris

Re: Data gifting

Sian47 — Tue, 07 Feb 2023 09:09:47 GMT

So you can send a private message to sort theirs out but not mine as 150 is useless as well still not sorted been told no issues but still can not gift data