topic Re: Ukraine in Mobile Data

Ukraine

Lad1234 — Fri, 14 Oct 2022 13:50:54 GMT

Hi, am in Ukraine with a medical organisation, I have my ee phone with me. Can I use data roaming as normal, is there any help that ee is offering it's customers here so that I can call my family and vice versa.

Re: Ukraine

XRaySpeX — Fri, 14 Oct 2022 14:06:49 GMT

You should be able to use your phone there as normal there providing:

If on contract, you have ensured roaming is enabled on your account by texting ROAMING to 150 before you left UK.
If on PAYG, you have enough credit for making calls & texts from abroad.

As it is not in EU, you cannot use your usual UK allowances there but will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/help-new/roaming-costs/countries/ukraine .

Re: Ukraine

Auchenhove2 — Fri, 03 Feb 2023 19:26:53 GMT

Just crossed the Polish -Ukrainian border and received two messages from EE.

1. You will be charged for calls, data etc at such and such.

2. Your calls , data etc are free because you have EU roaming!

???? Confused.. you will be!

Re: Ukraine

XRaySpeX — Fri, 03 Feb 2023 19:31:15 GMT

@Auchenhove2 : The latter currently (hopefully temporary) applies, overriding the former.