topic Re: Unable to browse in Mobile Data

Unable to browse

Aify-etta2022 — Wed, 01 Feb 2023 14:50:37 GMT

I am unable to browse ever since I bought data package last month. My network keeps showing 3G instead of 4G despite making the change on sim setting. My data will expire next week without any use 🤦🤦🤦

Re: Unable to browse

Leanne_T — Wed, 01 Feb 2023 15:23:47 GMT

Hi @Aify-etta2022

Thanks for coming here.

What device are you using?

Does this happen in all areas?

Leanne.

Re: Unable to browse

bristolian — Wed, 01 Feb 2023 18:14:26 GMT

What is this SIM setting you've mentioned?

Data should still work over 3G - are you saying it's not?

Re: Unable to browse

Aify-etta2022 — Wed, 01 Feb 2023 18:40:02 GMT

I use umidigi A7 Pro.

I am literally unable to browse everywhere

Re: Unable to browse

Aify-etta2022 — Wed, 01 Feb 2023 18:40:51 GMT

The is the network settings on my phone

Re: Unable to browse

Jon_K — Thu, 02 Feb 2023 08:06:48 GMT

Hi @Aify-etta2022

Are you in the UK?

Is data enabled within settings on your phone?

Jon

Re: Unable to browse

Aify-etta2022 — Thu, 02 Feb 2023 12:28:32 GMT

Yes I am in UK. Andover Hampshire precisely.

Re: Unable to browse

Aify-etta2022 — Thu, 02 Feb 2023 12:29:24 GMT

And data is enabled within my settings.

Re: Unable to browse

Jon_K — Thu, 02 Feb 2023 15:44:24 GMT

Thanks @Aify-etta2022

I'd recommend speaking with our Customer Care team about this.

They'll be able to run through troubleshooting steps with you to get this sorted.

Jon