topic Re: Offered double data as a BT Broadband customer. in Mobile Data

Offered double data as a BT Broadband customer.

acbeaton — Sun, 29 Jan 2023 23:45:49 GMT

I have a message from EE offering me double data for free as an existing BT Broadband Customer. All I have to do is to reply 'Yes' to 1200. Unfortunately the only answer I get is 'Unfortunately we weren't able to add this offer at this time, please try again later.' The offer expires at midnight tonight.

Re: Offered double data as a BT Broadband customer.

James_B — Mon, 30 Jan 2023 09:04:24 GMT

Hi @acbeaton,

Welcome to the EE Community. 🙂

I'm sorry to hear you've had trouble redeeming this offer. Please get in touch on 150 so a member of the team can take a quick look at your account.

Thanks

James

Re: Offered double data as a BT Broadband customer.

acbeaton — Tue, 31 Jan 2023 17:27:32 GMT

Thanks, James,

I phoned EE Customer Service and was told I am already authorised for the free double data, so why did I get another offer? The mind boggles.

I have to say that dealing with EE is not easy. BT recommended I change to EE when my BT SIM card came up for renewal. I have regretted it ever since.

Thanks again,

Alistair.

Re: Offered double data as a BT Broadband customer.

Leanne_T — Tue, 31 Jan 2023 17:30:27 GMT

I am sorry to hear this and thanks for coming back and letting us know @acbeaton

If you do need to contact us for any account queries, you can call us on 150 and the team will be happy to help.

Leanne.

Re: Offered double data as a BT Broadband customer.

acbeaton — Tue, 31 Jan 2023 17:34:31 GMT

Thanks, Leanne.

I suppose I will get another shower of emails. I seem to get several every time I operate in the Community.

Alistair.

Re: Offered double data as a BT Broadband customer.

Leanne_T — Tue, 31 Jan 2023 17:36:11 GMT

You can turn off notifications in your community profile settings @acbeaton

Leanne 🙂