topic Re: Contact ee to activate persona hotspot in Mobile Data

Contact ee to activate persona hotspot

matthewse07 — Sun, 29 Jan 2023 12:21:56 GMT

I try to turn on my personal hotspot but it says i should “contact ee to active on this account” and i dont know what to do. My mobile data works abroad but hasnt worked in the uk for some time, any tips?

Re: Contact ee to activate persona hotspot

Schockwave — Sun, 29 Jan 2023 12:25:23 GMT

Hello @matthewse07 ,

Welcome to the community,

Are you a pay as you go or contract customer?

Do you have enough data?

If pay as you go, when did you last use your data, top up etc?

Re: Contact ee to activate persona hotspot

bristolian — Sun, 29 Jan 2023 13:12:40 GMT

Sounds like the underlying issue is your lack of mobile data, and the hotspot issue is just a symptom. Go with the questions already posed, you can check your data allowance by texting BALANCE to 150

Re: Contact ee to activate persona hotspot

caitd22 — Fri, 08 Aug 2025 12:53:39 GMT

im having the same issue, did you find the cause/ a solution. i have 124 GB of data left but it isnt working and i have done a network reset. idk what to do.

Re: Contact ee to activate persona hotspot

Christopher_G — Fri, 08 Aug 2025 15:08:40 GMT

Hi @caitd22

Welcome to the community.

What kind of device are you using? Is the phone software on the latest version?
Chris