topic Re: Why czny i connect my data. in Mobile Data

Why czny i connect my data.

hayleycluskey18 — Sat, 28 Jan 2023 16:12:01 GMT

Re: Why czny i connect my data.

hayleycluskey18 — Sat, 28 Jan 2023 16:08:30 GMT

Re: Why czny i connect my data.

Christopher_G — Sun, 29 Jan 2023 07:41:30 GMT

Hi @hayleycluskey18

Welcome to the community.

Are you getting any error messages? Have you tried restarting your device?

Chris

Re: Why czny i connect my data.

hayleycluskey18 — Sun, 29 Jan 2023 08:30:44 GMT

Tried that and took to a phone shop they said my data is locked maybe used up allowance. I don't understand this as have had same for last 6 years and never used it over before ..

Re: Why czny i connect my data.

Christopher_G — Sun, 29 Jan 2023 09:20:46 GMT

If you have ran out of data, you would still be able to activate it in the settings, @hayleycluskey18.

You just wouldn't be able to use any data apps without purchasing an add-on.

What kind of phone are you using?

Chris

Re: Why czny i connect my data.

hayleycluskey18 — Sun, 29 Jan 2023 09:27:34 GMT

I'm using the Samsung A53 5g. I never had problem with old phone a5 2017.i don't get any signal as soon as leave home and used to play my youtube music through Bluetooth in my car but can't get that either

Re: Why czny i connect my data.

Christopher_G — Sun, 29 Jan 2023 09:35:49 GMT

Is it a new phone, @hayleycluskey18? Where did you get it from?

Is it the same SIM as you were using in your old phone?

Chris

Re: Why czny i connect my data.

hayleycluskey18 — Sun, 29 Jan 2023 11:33:38 GMT

Yes sane sim and phone off EE

Re: Why czny i connect my data.

Christopher_G — Sun, 29 Jan 2023 12:32:55 GMT

OK, thanks @hayleycluskey18.

Could you try doing a manual network search and select a non-EE network. Once that inevitably fails, could you try manually connecting back to EE?

Let me know if that helps.

Chris

Re: Why czny i connect my data.

hayleycluskey18 — Sun, 29 Jan 2023 13:07:50 GMT

Don't understand that sorry

Re: Why czny i connect my data.

Christopher_G — Sun, 29 Jan 2023 13:10:26 GMT

This Samsung article may help you understand what a manual network search is and how to do it, @hayleycluskey18

Chris

Re: Why czny i connect my data.

hayleycluskey18 — Mon, 30 Jan 2023 22:27:07 GMT

How do I do this

Re: Why czny i connect my data.

Jon_K — Tue, 31 Jan 2023 07:47:13 GMT

Hi @hayleycluskey18.

Did you follow the link in the post above?

It will give you a step by step guide on how to do this.

Jon