topic Re: 5g is so slow its unusable but I cant turn it off in Mobile Data

5g is so slow its unusable but I cant turn it off

Renoir64 — Fri, 27 Jan 2023 14:09:08 GMT

Where I live we were one of the earlier places to adopt 5g.

Over the last few months it's got slower and slower until it reality it's unusable. I really want to go back to 4g but I can't as my phone is pretty much stock android and the SIM configuration wont allow me to do this.

I now cant use data in the bottom half of my own garden. I've spoke with Motorola who make my handset and EE and they can suggest nothing. I went to Manchester at the weekend and 5g was great but moving there seems a little bit radical just to have data on my phone. I've tried the settings buried in the SIM but configuring from here is hard too.

So a) is the slowing down of 5g happening to others

and b) any ideas to go back to 4g without the obvious getting another handset (it may come to this or another provider)

Re: 5g is so slow its unusable but I cant turn it off

Katie_B — Fri, 27 Jan 2023 15:04:04 GMT

Hello @Renoir64.

What is the make and model of your phone?

Have you checked for any problems within your area using the Network Status Checker?

Speak soon,

Katie

Re: 5g is so slow its unusable but I cant turn it off

Renoir64 — Fri, 27 Jan 2023 15:12:11 GMT

I've checked this and it says we have 5g outside but that doesn't help me.

I know it connects to 5g that's the problem. The speeds are awful. Much slower than 4g

Motorola Moto g82 5g is the phone

Re: 5g is so slow its unusable but I cant turn it off

Katie_B — Fri, 27 Jan 2023 15:14:42 GMT

Thanks for getting back to me @Renoir64.

Does it show good coverage indoors and outdoors on the checker?

Should you prefer, you change between 4G and 5G by following these steps:

Swipe up.
Scroll to and select Settings.
Select Network & Internet.
Select Mobile network.
Scroll to and select Preferred network type.
Select your preferred option.

Katie

Re: 5g is so slow its unusable but I cant turn it off

Renoir64 — Sat, 28 Jan 2023 09:37:48 GMT

Those options aren't there because the OS is almost stock android. It merely says auto or not on mobile network.

I believe that pixel owners have had similar issues which is linked to restrictions on the EE sims.

Re: 5g is so slow its unusable but I cant turn it off

EssexBoyEE — Sat, 28 Jan 2023 16:23:54 GMT

What @Katie_B has suggested should work under the "Preferred network type"

If its saying Auto, my guess is that you are looking at the "Select / Choose Network" rather than the "Network Type" which is a different setting.

Re: 5g is so slow its unusable but I cant turn it off

Renoir64 — Sat, 28 Jan 2023 16:44:15 GMT

Unfortunately that's not there either.

This is everything.

Re: 5g is so slow its unusable but I cant turn it off

bristolian — Sat, 28 Jan 2023 18:41:59 GMT

Your next steps may be to try SIM-swapping between phones belonging to friends & relatives, to see if this is consistent.

Re: 5g is so slow its unusable but I cant turn it off

Renoir64 — Sat, 28 Jan 2023 19:07:23 GMT

Tried that. The settings ARE there with Vodafone but not with ee.

Re: 5g is so slow its unusable but I cant turn it off

EssexBoyEE — Sat, 28 Jan 2023 19:17:34 GMT

Is this phone model a Dual SIM?

Re: 5g is so slow its unusable but I cant turn it off

Renoir64 — Sat, 28 Jan 2023 19:26:00 GMT

It does

Re: 5g is so slow its unusable but I cant turn it off

Renoir64 — Sun, 29 Jan 2023 16:22:02 GMT

It is, should I say.

Re: 5g is so slow its unusable but I cant turn it off

Videx — Tue, 28 Feb 2023 09:24:59 GMT

I am having the same issue. 5G has recently become my regular connection and it is much slower than my 4G that I have enjoyed for a few years.

if I cannot get back to 4G or at lease switch between 4G and 5G I will move to another provider

Re: 5g is so slow its unusable but I cant turn it off

Leanne_T — Tue, 28 Feb 2023 10:00:51 GMT

Hi @Videx

Is this happening in more than one area?

What device are you using?

Leanne.

Re: 5g is so slow its unusable but I cant turn it off

Johnny56 — Tue, 14 Mar 2023 10:15:19 GMT

My partner and I have both got identical phones, Google P6s and my average speed using Speedtest at 5G download is 26 Mbps and 12 upload. My partner's was using 4G an hour ago and her a average Speedtest using the same test site 4G LTE Nottingham was 89.5 Mbps and 10 upload. That is faster on 4G of 63.5 Mbps!! She was offered an upgrade on her SIM card only to 5G and now her speeds are considerably lower almost identical to mine. How on earth can EE 5G be marketed as a faster alternative to 4G when it is clearly isn't. A breech of contract IMHO. Something's broken and it's not our phones.

Re: 5g is so slow its unusable but I cant turn it off

Leanne_T — Tue, 14 Mar 2023 10:42:14 GMT

Hi @Johnny56

Thanks for coming to the community.

Are you able to try the SIM card in another phone to see if the same happens?

Is this happening in all areas?

Thanks 🙂

Leanne.

Re: 5g is so slow its unusable but I cant turn it off

BrodmysteR — Thu, 27 Apr 2023 15:48:10 GMT

I had this issue recently and have a pixel 7 pro.

I found a way to turn 5g off completely. It can easily be turned back on if you wanted.

Dial *#*#4636#*#*

Press phone information

Press Set preferred network type.

NR = 5g LTE=4g

Pick one without NR in it and you'll be on 4g again.

Re: 5g is so slow its unusable but I cant turn it off

elixier22 — Sun, 07 May 2023 19:10:00 GMT

Go into the play store and look for "4g only" you can select any network you want only 2G 3G 4G 5G only or the selection that you want

Re: 5g is so slow its unusable but I cant turn it off

elixier22 — Sun, 07 May 2023 19:12:33 GMT

https://play.google.com/store/apps/details?id=com.alpha.lte4g

Go and download this app and select LTE only that will only allow your phone to use 4G. I have the same problem here and I do exactly the same thing. EE have my father fastest most reliable 4G network but there are 5G it's not great.

Re: 5g is so slow its unusable but I cant turn it off

Chris_B — Sun, 07 May 2023 20:10:37 GMT

@elixier22 Here you can see I did a few speed tests today between 4G and 5G. So what’s what about 5G again And this was performed in my home where EE state that 5G is only available outdoors. So just imagine what speed I could achieve outdoors. The problem is no network will guarantee a signal indoors or how good that signal will be. Buildings block signals so any speed test should be performed outside on the fact the building can impact that connection.