topic Re: 4G Not Working on iPhone XR in Mobile Data

4G Not Working on iPhone XR

Ahsoka1 — Tue, 24 Jan 2023 12:32:17 GMT

Hi there,

My 4G doesn't work properly on my phone, weirdly enough WhatsApp works fine but I'm not able to use the internet or any other app. I've tried the following solutions already:

Restart phone
Remove and reinsert SIM card
Checked the network status in my area (everything is fine)
Reset network settings
Checked that 4G is selected on all apps

This only started after I came back from holiday so not sure if it's related to that. Any help would be appreciated!

Re: 4G Not Working on iPhone XR

Leanne_T — Tue, 24 Jan 2023 14:03:29 GMT

Afternoon @Ahsoka1

Thanks for coming here and letting us know what you have tried already.

Could I just check, have you tried the SIM in another phone to see if you can access other apps and the internet?

If you log into your My EE app and select Settings and Permissions, do you have use mobile data showing as active?

Speak soon.

Leanne.

Re: 4G Not Working on iPhone XR

Ahsoka1 — Tue, 24 Jan 2023 17:56:25 GMT

Hi Leanne,

Thank you for getting back to me.

The mobile data is showing as active on the My EE app. I tried my SIM in another phone, and the 4G worked fine with the internet and other apps - I thought the issue maybe with my SIM but could it possibly be the phone instead?

Re: 4G Not Working on iPhone XR

Chris_B — Tue, 24 Jan 2023 18:39:41 GMT

@Leanne_T Did you use a different network SIM card in that device while you was abroad?

Re: 4G Not Working on iPhone XR

Ahsoka1 — Tue, 24 Jan 2023 20:49:05 GMT

Hi Chris,

No I didn't, it was the same EE SIM card I use day-to-day.

Re: 4G Not Working on iPhone XR

Chris_B — Tue, 24 Jan 2023 20:54:47 GMT

@Ahsoka1 Just to check you have got enabled cellular data on the other apps on your device? You’ll find this in settings>mobile data and scroll down. They should be toggled on

Re: 4G Not Working on iPhone XR

Ahsoka1 — Wed, 25 Jan 2023 12:25:16 GMT

Hi Chris,

I do have it enabled on the other apps. Appreciate your assistance with this!

Re: 4G Not Working on iPhone XR

Leanne_T — Wed, 25 Jan 2023 14:37:06 GMT

Hi @Ahsoka1

If the SIM works in another phone it does seem like it is the phone, have you tried factory resetting the iPhone, after backing all your data up?

Leanne.

Re: 4G Not Working on iPhone XR

Ahsoka1 — Wed, 25 Jan 2023 18:50:29 GMT

Hi Leanne,

I've backed up the phone, and done a factory reset as you suggested - unfortunately the problem remains!

Re: 4G Not Working on iPhone XR

Leanne_T — Thu, 26 Jan 2023 07:52:21 GMT

Thanks for trying @Ahsoka1

In this case, please call us on 150 and the team can run through some further troubleshooting and let you know the next steps to get this sorted 🙂

Leanne.

Re: 4G Not Working on iPhone XR

LW230 — Sat, 27 Jan 2024 19:33:11 GMT

Did you get this sorted? I have a similar problem on an iPhone XR, have tried all the diagnostics below.

Like yours, sim works fine in another phone suggesting it’s an issue with the handset. Fully updated and reset network setting etc but still not working.

Interested if you got a fix?

Re: 4G Not Working on iPhone XR

Leanne_T — Sun, 28 Jan 2024 07:34:13 GMT

Hi @LW230

Thanks for coming here.

Have you tried backing up all data and factory resetting the phone back to the original settings?

Leanne.

Re: 4G Not Working on iPhone XR

AndyM64 — Fri, 29 Mar 2024 07:49:51 GMT

Following this thread to (iPhone XR) had issues in the following countries - Barbados, Curacao, Bonaire, Grenada, St Vincent & the Grenadines, St Lucia, St Kitts & Nevis, Antigua & Barbuda and St Maarten (Dutch side), during a recent cruise.

last year whilst using a BT mobile SIM I had no issues, the phone connected to the local networks (including Tortola, Dominican Republic) received the usual txt messages (calls cost ……) this year after migrating to an EE SIM it was if there was no SIM installed (switch phone off then back on, took SIM out - no luck). My wife’s iPhone SE2 also had the same issue but connected to “Maritime “ network on our last day !!

We are off to Italy soon and will need to be connected.

Re: 4G Not Working on iPhone XR

Christopher_G — Fri, 29 Mar 2024 07:51:29 GMT

Hi @AndyM64

Welcome to the community.

Is it a pay as you go SIM card, or a pay monthly one?

Chris

Re: 4G Not Working on iPhone XR

AndyM64 — Fri, 29 Mar 2024 08:04:48 GMT

Hi Christopher G,

Both my wife & I are on a 24month pay monthly contract (started December 2023).

Both mobiles are running the latest IOS and neither had issues when using BT Mobile SIMs.

I hope this helps.

Re: 4G Not Working on iPhone XR

Christopher_G — Fri, 29 Mar 2024 08:05:41 GMT

If you text ROAMING to 150, does it tell you that it's set up, @AndyM64?

Chris

Re: 4G Not Working on iPhone XR

AndyM64 — Fri, 29 Mar 2024 09:32:40 GMT

Hi Chris,

Without a mobile signal it’s impossible to txt.

I used the EE app webot messaging service whilst in St Maarten (via WiFi) to see if ‘Roaming’ was activated, after being moved from technical, to billing I still had no service. Checked my phone settings (again, restarted, removed SIM) no luck. Logged on to ‘EE’ via the web portal to check, nothing was obvious so carried on using my phone as a dumb handset (pictures & WiFi access only).
Now that we are home and away again shortly really need to get it sorted.
If I txt ‘Roaming’ to 150 and leave it on, how can I check that my phone will work when I’m away (had no issues last year or the previous year in Jamaica) ? Our contracts have EU Roaming included, if I leave the ‘Roaming’ on but still in the UK would this cause an issue (never had this issue with BT Mobile) ?
Don’t really want to replace my handset as the camera is good and the battery life is still exceptional.

Re: 4G Not Working on iPhone XR

Leanne_T — Fri, 29 Mar 2024 15:26:18 GMT

Hi there @AndyM64

Please call us on 150 or 07953 966 150, before travelling and the team will make sure full roaming is set up on your account for you.

Thanks 🙂

Leanne.