topic Re: Issue in Mobile Data

Issue

Dean19621 — Sat, 21 Jan 2023 10:46:23 GMT

Hi sorry new to this but if I have any issue or complaint that I think the "help chat" are just fobbing me off, who do I write to with my issue.

Welcome any guidance

Re: Issue

Dean19621 — Sat, 21 Jan 2023 10:52:10 GMT

Hi sorry new to this but if I have any issue or complaint that I think the "help chat" are just fobbing me off, who do I write to with my issue.

Welcome any guidance

Re: Issue

XRaySpeX — Sat, 21 Jan 2023 11:04:20 GMT

You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form at the foot of the page.

Re: Issue

Dean19621 — Sat, 21 Jan 2023 13:49:52 GMT

Thank you

I am sorry as am sure a daft question but
Any idea of the address I write to?

Thank

Get Outlook for Android<>

Re: Issue

James_B — Sat, 21 Jan 2023 15:00:52 GMT

Hi @Dean19621,

Please see Make a complaint (ee.co.uk) where you can submit your complaint online or scroll down for details on how to submit a complaint via post.

Hope this helps.

James

Re: Issue

XRaySpeX — Sat, 21 Jan 2023 15:55:27 GMT

Scroll to the bottom of the form & you'll find the postal addy at the foot under "Write to us".