topic Re: London Underground wifi in Mobile Data

London Underground wifi

MitevTM — Mon, 16 Jan 2023 10:54:18 GMT

Hello,

Recently I moved from pay monthly to PAYG plan. Before switching I was able to use EE auto wifi on London underground. After switching I am having troubles connecting to that wifi network. All settings are set as before. I contacted CS and they advised me to use Virgin media network instead. I am finding two networks which are named Virgin media- one is Virgin media, second one is Virgin media WiFi. I can connect to Virgin media WiFi but it refers me to EE auto WiFi which I can't connect, the other one Virgin media I am not able to connect- it says connection failed.
Any help will be appreciated
Thanks

Re: London Underground wifi

XRaySpeX — Mon, 16 Jan 2023 11:02:20 GMT

Have you topped up your PAYG account with at least £5 within the last 30 days?

Re: London Underground wifi

MitevTM — Mon, 16 Jan 2023 13:32:19 GMT

Yes, I have. I topped up £10 pounds 5 days ago and I setup simple payments on subscription pack as well

Re: London Underground wifi

Christopher_G — Mon, 16 Jan 2023 16:16:15 GMT

Hi @MitevTM

It may be worth speaking to our Mobile Care team so they can check everything from our end for you.

Chris

Re: London Underground wifi

MitevTM — Mon, 16 Jan 2023 16:50:49 GMT

I have spoken to customer service and they advised me to connect to Virgin media wifi, but it doesn't work for me. Shall I call them again?

Re: London Underground wifi

Christopher_G — Mon, 16 Jan 2023 16:58:01 GMT

Have you tried forgetting the network and doing it all from scratch, @MitevTM?
Chris

Re: London Underground wifi

MitevTM — Mon, 16 Jan 2023 17:14:14 GMT

Yeah, I have done it. Restarted after that. Will do it again tonight when go to underground.

Re: London Underground wifi

Christopher_G — Mon, 16 Jan 2023 17:37:34 GMT

If it still doesn't work, you should speak to our technical support team again so that they can investigate further, @MitevTM.

Keep us posted on what happens.

Chris

Re: London Underground wifi

MitevTM — Tue, 17 Jan 2023 18:04:04 GMT

All sorted. I called CS today and they fix it.

Thanks for your help

Re: London Underground wifi

Christopher_G — Tue, 17 Jan 2023 18:13:09 GMT

That's brilliant, thanks for coming back to let us know, @MitevTM. 🙂

Chris