topic Re: Unable to use mobile data on Fairphone3 in Mobile Data

Unable to use mobile data on Fairphone3

nd8 — Fri, 30 Dec 2022 10:58:21 GMT

I am unable to connect to Internet of wi-fi on my 'phone is switched off. My package is adequate, as is proven when I swap my SIM into an phone, and mobile data works.

Re: Unable to use mobile data on Fairphone3

Northerner — Fri, 30 Dec 2022 12:44:32 GMT

Hi @nd8

From your comments above the issue seems to be the device or the device firmware. Is data active on the phone?

Thanks

Re: Unable to use mobile data on Fairphone3

nd8 — Sat, 31 Dec 2022 12:44:28 GMT

If you mean is mobile data 'on', then the answer is yes. Just this morning, I had v.intermittent mobile data availability ; I noticed the 'used' amount of my quota had increased by 8MB and then a further 1 MB. However, I have switched off wi-fi again and 'no internet connectipon' having checked that mobile data is switched on.

Re: Unable to use mobile data on Fairphone3

nd8 — Sat, 31 Dec 2022 12:47:30 GMT

Have spoken twice to EE 2nd line support ; they suggest the problem is with the device

Re: Unable to use mobile data on Fairphone3

Leanne_T — Sat, 31 Dec 2022 13:42:25 GMT

Hi @nd8

If the SIM works in any other device, this would indicate it is the device that is the problem.

Does any other EE SIM work in the Fairphone?

Leanne.

Re: Unable to use mobile data on Fairphone3

nd8 — Sat, 31 Dec 2022 18:41:47 GMT

I don't have access to another EE SIM. However, 2nd line support suggested they were some compatibility issues with newer EE SIMs ; another reason they were not suggesting replacing the SIM

Re: Unable to use mobile data on Fairphone3

Leanne_T — Sun, 01 Jan 2023 07:44:12 GMT

Thanks @nd8

I would suggest contacting the manufacturer of the device to see if they can offer any advice.

Leanne.

Re: Unable to use mobile data on Fairphone3

nd8 — Mon, 02 Jan 2023 09:42:02 GMT

I have done so. Will post any updates.