topic Re: No letting me top up my data in Mobile Data

No letting me top up my data

Shadrack1 — Thu, 29 Dec 2022 10:27:15 GMT

Every time I go to top my data with credit which it allowed me to add it doesn’t work so, why did it take the money if it doesn’t work.

Re: No letting me top up my data

Christopher_G — Thu, 29 Dec 2022 13:42:41 GMT

Hi @Shadrack1

Welcome to the community.

What happens when you try to do this?

Chris

Re: No letting me top up my data

Shadrack1 — Fri, 30 Dec 2022 18:20:26 GMT

It says a message along the lines of “ sorry something went wrong please try’s agin later” and then I will try again later and it still won’t work I have, gotten into contact over the phone with what happened and managed to top it up but, the message still appears even though it’s been 2 days. Meaning I won’t be able to top up or change my credit in the future if I want to.

Re: No letting me top up my data

Leanne_T — Sat, 31 Dec 2022 07:27:42 GMT

Hi @Shadrack1

Please give us another call on 150 and the team can get this investigated further for you.

Thanks 🙂

Leanne.

Re: No letting me top up my data

Shadrack1 — Sat, 31 Dec 2022 23:46:08 GMT

I’ll give you a call tomorrow to see what was causing the issue.

Re: No letting me top up my data

Leanne_T — Sun, 01 Jan 2023 07:39:51 GMT

Thanks very much @Shadrack1

Leanne 🙂