topic Re: How to remove 100M cap from PAYM SIM? in Mobile Data

How to remove 100M cap from PAYM SIM?

wmj — Sun, 25 Dec 2022 23:12:05 GMT

Just wondered if it's possible to upgrade a capped 100M PAYM SIM to not have a cap?

Although in MyEE it says 'best speeds, no cap' I'm clearly capped at 100M. Seems pretty pointless having 5G and the associated shorter battery life with a 100M cap where I can get better performance and longer battery life on setting my phone to downngrade itself and use LTE-A instead.

Re: How to remove 100M cap from PAYM SIM?

Northerner — Mon, 26 Dec 2022 05:29:12 GMT

Hi @wmj

There is no cap and there is no guaranteed speeds on EE mobile network.

Thanks

Re: How to remove 100M cap from PAYM SIM?

Leanne_T — Mon, 26 Dec 2022 08:09:54 GMT

Morning @wmj

Thanks for coming here.

Please give us a call on 0800 079 8586 and the team will get this looked into for you.

Leanne.

Re: How to remove 100M cap from PAYM SIM?

chistery — Mon, 26 Dec 2022 08:41:14 GMT

"Best speed" has no max, but it could just be the network where you are. Have you tried when out and about?

Great speeds - max 25 Mbps

Excellent speeds - max 100 Mbps

Best speeds - no max speed.

Re: How to remove 100M cap from PAYM SIM?

EssexBoyEE — Mon, 26 Dec 2022 15:06:07 GMT

In addition to @chistery and @Leanne_T regarding which Max Speed vs Unlimited Speed Plans and checking with Customer Services that you are on the correct Plan, are you on an Unlimited Data Plan?, if so a Speed Cap will kick in once you have reached your Monthly Fair Use Policy (FUP currently 600gb usage, or, Data Gifted amount + remaining FUP = 600gb).

Re: How to remove 100M cap from PAYM SIM?

wmj — Wed, 28 Dec 2022 17:07:35 GMT

Was in a 5G area this morning. Did a few speed tests. Only hit around 50Mbps. Internet then dropped out & had to switch to my other provider's SIM to get back online.

I'm sure I remember pretty solid 4G+ speeds of around 250Mbps in the past on EE and another provider. Maybe I'm wrong.

Re: How to remove 100M cap from PAYM SIM?

Chris_B — Wed, 28 Dec 2022 17:22:11 GMT

@wmj Can you text BALANCE to 150 and report back what it says. Can you also say what tariff you have. What’s it’s cost and is it a 12 or 24m tariff.

Re: How to remove 100M cap from PAYM SIM?

wmj — Wed, 28 Dec 2022 17:24:20 GMT

Your current charges to go onto your next bill are £0.00 (this excludes line rental, VAT & any unprocessed charges).

Your current allowances are: Unlimited UK minutes and Unlimited UK texts.

You are on our Essential plan.

You have 8.6GB remaining of your 20.0GB data allowance.

This will refresh xxxxxxx

You have used 10.62GB of free data this billing period, Reply FREE USAGE to see a full breakdown.

For a summary of your recent invoices and payments reply BILL. If you would like more information about your plan reply MYPLAN.

For info on our other Text Services, reply HELP or go to ee.co.uk/text150.

You are currently on our Essentials Plan which gives you excellent speeds. You have 8.6GB remaining of your 20.0GB data allowance. Enjoy a rock solid connection that's perfect for social media, streaming and downloading your favourite music and shows, and gaming on the go. For more information about your plan speed tier, go here www.ee.co.uk/speed or to give us a call from your EE handset

Re: How to remove 100M cap from PAYM SIM?

Chris_B — Wed, 28 Dec 2022 17:30:49 GMT

@wmj Your account is showing the wrong information. You’re on an Essentials Plan and that is capped at 100Meg. I’ve upgraded today and my account shows the wrong information also. Do you have the email that confirms your order of this tariff?

Here’s my account. Please note the Best Speeds.

here’s my email

Re: How to remove 100M cap from PAYM SIM?

wmj — Wed, 28 Dec 2022 17:55:51 GMT

Re: How to remove 100M cap from PAYM SIM?

chistery — Wed, 28 Dec 2022 18:49:11 GMT

Hi @wmj As @Chris_B says, what does the email say, as that will show what you have agreed to?

Re: How to remove 100M cap from PAYM SIM?

Chris_B — Wed, 28 Dec 2022 19:00:56 GMT

@wmj That’s your account and like mine I bet yours is wrong also. What about your email as that states what your tariff is. And like I said that’s an essential plan so that is a max speed of 100Meg. Your account can show the wrong information it doesn’t mean you’re entitled to that. Your contract and what you agreed to are what you are entitled to.

Re: How to remove 100M cap from PAYM SIM?

Chris_B — Wed, 28 Dec 2022 19:09:41 GMT

@wmj This is from the T&Cs of your contract

“Speeds
No Frills plans give you access to speeds capped at 25Mbps in the UK. Essentials plans give you access to speeds capped at 100Mbps in the UK. Essentials Unlimited Max, All Rounder and Full Works/Full Works for iPhone speeds give you uncapped speeds in the UK. The speeds you achieve will also depend on a number of factors including: your location, the device you are using and geographic factors such as tree coverage and population density. If you are using your phone indoors, the materials of the building you’re in may also affect mobile internet speeds.”

and as seen with your image your on an essential plan. = 100Meg speed.

Re: How to remove 100M cap from PAYM SIM?

wmj — Wed, 28 Dec 2022 19:45:04 GMT

Thanks for the info.

Sounds like the max speed is just wrong in my MyEE?

So, are you tied to a speed for a contract length or can you upgrade? Believe I have 12 months but MyEE just gives me an upgrade date of blank.

Re: How to remove 100M cap from PAYM SIM?

garetc — Wed, 28 Dec 2022 21:33:52 GMT

I had the same issue when I upgraded one of my lines.

I was on a 'max speed' but then was mis-sold (in my opinion) a speed limited plan. Online it showed as a max speed but the speed wouldn't exceed 117Mbps whereas my other line was hitting 300Mbps. Called up and was promised it would be changed to a max speed (for an extra £5 a month!)

Re: How to remove 100M cap from PAYM SIM?

Chris_B — Thu, 29 Dec 2022 09:02:40 GMT

@wmj If it’s a date of blank then you can upgrade. Silly question but what can you not do with 100meg speed that requires it to be faster.. this must have the fastest speed possible is a load of rubbish and the majority of this just comes down to bragging rights on how fast your speed is. I’ve just moved from unlimited speeds to 100meg and I don’t notice the difference. My home broadband is is 70-75meg and that streams perfectly and my phone is faster still.

And this 5G is a battery drainer well that’s just how 4G was when it was launched but that seems to be forgotten now. I even remember 3G being the same.