topic Re: Data gifting in Mobile Data

Data gifting

Sunny25 — Sun, 18 Dec 2022 01:32:08 GMT

Hi,

I have been trying all day to gift some of my data to my cousin phone. I can access the data gifting page on my EE app, but every time I click "gift data" with a selected amount, I'm stuck with a notification stating: "Gifting failed. Something went wrong and the data hasn't been gifted." It's incredibly annoying and I can't seem to gift anywhere on the website. Any help? The app is up to date and I've never really experienced any problems with it before. Would be grateful for any advice.

Re: Data gifting

Sunny25 — Sat, 10 Dec 2022 01:05:54 GMT

Hi let me know please why I can’t send data gift from my EE app

Re: Data gifting

XRaySpeX — Sat, 10 Dec 2022 01:08:14 GMT

@Sunny25 : Where are you?

Re: Data gifting

Sunny25 — Sat, 10 Dec 2022 01:13:14 GMT

I am in London but my app not working for data gifting

Re: Data gifting

Jon_K — Sat, 10 Dec 2022 08:53:17 GMT

What happens when you try to gift data, @Sunny25?

Is the option there?

Jon

Re: Data gifting

Sunny25 — Sat, 17 Dec 2022 20:25:00 GMT

Hi I tried so many times again and again but I don’t know why EE not fix this problem so bad

Re: Data gifting

James_B — Sun, 18 Dec 2022 09:19:23 GMT

Hi @Sunny25,

Are you still seeing the same issue this morning?

James

Re: Data gifting

Northerner — Sun, 18 Dec 2022 11:07:46 GMT

Hi @Sunny25

You can only gift to pay monthly contracts you are the bill payer and owner.

Are you the bill payer and owner of your cousin mobile contract?

Thanks