topic Re: Using my data in Mobile Data

Using my data

Erinhbee — Thu, 15 Dec 2022 18:52:31 GMT

For a couple of weeks, my data hasn’t been working correctly. I have over 15GB and enough service, but all I can use when it's on is sending Snapchat. Google maps or Google, in general, are not responding.

Re: Using my data

Christopher_G — Fri, 16 Dec 2022 08:14:26 GMT

Hi @Erinhbee

Welcome to the community.

Is this a permanent thing? Are you able to browse internet pages and other apps on mobile data?

Do those apps work on WiFi?

Chris

Re: Using my data

Erinhbee — Fri, 16 Dec 2022 10:41:52 GMT

No, only snapchat. I can't browse the internet or go on any apps. It always
says the connection failed.

Re: Using my data

Christopher_G — Fri, 16 Dec 2022 11:43:00 GMT

Thanks, @Erinhbee. Just a few more questions:

Is the mobile data switched on in your phone settings?

Have you tried restarting your phone?

Are you on contract or pay as you go?

Chris

Re: Using my data

Erinhbee — Fri, 16 Dec 2022 12:58:52 GMT

Yes its all switched on and I pay £10 a month for a pack

Re: Using my data

bristolian — Fri, 16 Dec 2022 13:38:15 GMT

If you try using these apps with mobile data intentionally disabled, does the error change?