topic Re: Smb отменил мой номер in Mobile Data

Smb отменил мой номер

Anast1 — Wed, 07 Dec 2022 17:53:38 GMT

Hello

Smb cancelled my number

and I have no signal , I can’t call

Re: Smb отменил мой номер

Leanne_T — Thu, 08 Dec 2022 07:56:54 GMT

Hi @Anast1

Thanks for coming here.

Is the SIM card on pay as you go or pay monthly?

Did you request the SIM to be cancelled?

Leanne 🙂

Re: Smb отменил мой номер

Anast1 — Thu, 08 Dec 2022 08:04:48 GMT

I payed for it every month I bought voucher and topped up every month

I don’t know why my number is cancelled, I didn’t request for it

Re: Smb отменил мой номер

Leanne_T — Thu, 08 Dec 2022 08:08:18 GMT

Thanks @Anast1

When was the last time the SIM card was used?

Did you top up last month?

What happens when you make a call?

Leanne.

Re: Smb отменил мой номер

Anast1 — Thu, 08 Dec 2022 08:10:13 GMT

I used yesterday last time my number

when I try to call smb - I can’t because I have no signal

last time I topped up on 23/12/2022

Re: Smb отменил мой номер

Leanne_T — Thu, 08 Dec 2022 08:19:22 GMT

Thanks @Anast1

Can you try the SIM in another phone to see if you get signal?

Leanne.

Re: Smb отменил мой номер

Anast1 — Thu, 08 Dec 2022 08:20:39 GMT

I had massage from 150 that my number is cancelled

Re: Smb отменил мой номер

Leanne_T — Thu, 08 Dec 2022 08:23:12 GMT

I see @Anast1

In this case, please call us on 0800 079 8586 and the team will get this looked into.

Leanne.

Re: Smb отменил мой номер

Anast1 — Thu, 08 Dec 2022 08:27:48 GMT

I called thay said that my phone number didn’t recognise

Re: Smb отменил мой номер

Leanne_T — Thu, 08 Dec 2022 08:29:50 GMT

Hi @Anast1

Please try 0800 956 6000 and select new customer, this will get you to the team.

Leanne.