topic Re: Apple Watch ultra in Mobile Data

Apple Watch ultra

Hsaid — Sat, 24 Sep 2022 10:27:39 GMT

I can’t connect my Apple Watch ultra for cellular

Re: Apple Watch ultra

Chris_B — Sat, 24 Sep 2022 10:45:14 GMT

@Hsaid Have you gone through cellular setup process within the Apple Watch App ? Are you getting an error message?

Re: Apple Watch ultra

mjscool007 — Sat, 24 Sep 2022 15:54:35 GMT

Me neither! Just spent 6 hours on the phone to Apple and EE and neither off them know what’s going on!! There must be a software glitch somewhere.

Re: Apple Watch ultra

Starchild — Wed, 28 Sep 2022 05:13:29 GMT

Same here. Apple Watch Ultra (purchased from Apple retail store) continuously reports no connection despite showing there is an EE Plane in place.

Have been in contact with EE support for 3 days so far. EE support will be contacting me later on this now fourth day.

Everything conceivable has been done so far - very latest iOS & Watch OS installed, unpair/re-pair watch again, turn off/on watch, ‘reboot’ watch, wait full 24hrs after first setting-up watch with EE Plan, eSIM replaced on EE’s end, etc.

There’s a real issue at play, as others appear to be experiencing the same with their new Apple Watch Ultras.

Re: Apple Watch ultra

Christopher_G — Wed, 28 Sep 2022 06:58:26 GMT

Fingers crossed our technical support team can help get it connected, @Starchild.

Thanks for your patience so far. Please keep us updated with what happens.

Chris

Re: Apple Watch ultra

Starchild — Thu, 29 Sep 2022 14:20:34 GMT

Just to report my issue had been fixed.

My case was referred to level 2 support and my Plan was re-established and then re-added to my Apple Watch app as you would do when first adding it.

I did get the error message of connection to the server was lost during adding/activating the service plan, however at this stage simply turning the iPhone off then on again appeared to help and the Plan proceeded to fully activate and then reflected this within the watch (which finally showed a connection) - all worked fine after!

Re: Apple Watch ultra

Christopher_G — Thu, 29 Sep 2022 14:36:59 GMT

That's great news, @Starchild.

Thank you for coming back to let us know.

Chris

Re: Apple Watch ultra

michelle6905 — Wed, 07 Dec 2022 11:15:01 GMT

yes

Re: Apple Watch ultra

James_B — Wed, 07 Dec 2022 11:18:56 GMT

Hi @michelle6905,

Welcome to the EE Community. 🙂

How can we help today?

James

Re: Apple Watch ultra

michelle6905 — Wed, 07 Dec 2022 11:20:13 GMT

trying to put my apple ultra watch onto mobike data plan i have

i have removed my series 7 but keep getting call 150 code 019

Re: Apple Watch ultra

michelle6905 — Wed, 07 Dec 2022 11:21:29 GMT

and of course cant get through on 150

Re: Apple Watch ultra

James_B — Wed, 07 Dec 2022 12:01:59 GMT

Hi @michelle6905,

Have you been able to get connected with Customer Care yet?

James

Re: Apple Watch ultra

michelle6905 — Wed, 07 Dec 2022 15:51:47 GMT

yes hopefully sorted

thanks

Re: Apple Watch ultra

James_B — Wed, 07 Dec 2022 15:53:20 GMT

That's great @michelle6905

Thanks for the update. 🙂

James