topic Re: cant buy data in Mobile Data

cant buy data

Bovrinox — Mon, 05 Dec 2022 20:29:00 GMT

Hi folks.

I am currently experiencing an issue with my mobile data. I got the text saying my data has run out, and i need to buy more.However the page it normally takes me to when i press the link in the text just times out, with an error saying connection aborted. I also cannot load the my EE app, it just sits doing nothing. If i try it with wifi on it just says something went wrong.

Any ideas?

Thanks

Bov

Re: cant buy data

Christopher_G — Tue, 06 Dec 2022 08:24:09 GMT

Hi @Bovrinox

Welcome to the community.

Is it this add-on status page that you're accessing? Could you try on a different or browser please?

Chris

Re: cant buy data

Bovrinox — Wed, 07 Dec 2022 06:05:10 GMT

I have tried it with 2 different browsers, but it's no different. If I use
WiFi it says forbidden, if I use my mobile data it times out

Re: cant buy data

Christopher_G — Wed, 07 Dec 2022 09:27:46 GMT

OK, thanks for trying that, @Bovrinox.

I think it will be best for you to speak to our Mobile Care team so they can look into this for you.

Let us know how you get on.

Chris

Re: cant buy data

XRaySpeX — Wed, 07 Dec 2022 13:38:06 GMT

Look at http://add-on.ee.co.uk/purchase when not connected to WiFi to see what data add-ons are available. Make sure you use HTTP:, not HTTPS: & do it under IE, FF or Samsung Internet not Chrome or any browser that forces HTTPS:.

Re: cant buy data

Bovrinox — Wed, 07 Dec 2022 18:44:13 GMT

Oh man, you nailed it! That worked perfectly, thank you so much!

Re: cant buy data

XRaySpeX — Wed, 07 Dec 2022 19:24:15 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.