topic Re: Data gifting from unlimited 5g wifi router sim in Mobile Data

Data gifting from unlimited 5g wifi router sim

CAH12345 — Sat, 26 Nov 2022 16:52:28 GMT

Re: Data gifting from unlimited 5g wifi router sim

XRaySpeX — Sat, 26 Nov 2022 17:33:49 GMT

You may as long as it is not a 30-day 4GEE WiFi 30 day contract plan.

Re: Data gifting from unlimited 5g wifi router sim

CAH12345 — Sat, 26 Nov 2022 17:58:13 GMT

It is an unlimited contract for 24 months but when we select this sim to gift data on the mobile app it says no data to share. We have had it for two days and we have 2 more some on the family plan

Re: Data gifting from unlimited 5g wifi router sim

CAH12345 — Mon, 28 Nov 2022 13:15:12 GMT

We are still unable to gift data from our unlimited router sim, when we purchased our mobile phone sims we were told we would be able to gift data from the router sim but the app says we have no data to gift and we have to buy some.

Re: Data gifting from unlimited 5g wifi router sim

XRaySpeX — Mon, 28 Nov 2022 13:17:46 GMT

Where are you?

Re: Data gifting from unlimited 5g wifi router sim

CAH12345 — Mon, 28 Nov 2022 13:19:38 GMT

How do you gift data from an unlimited router sim to our mobile phones, ours says no data to gift it is less than a week since we started out 24 month contract

Re: Data gifting from unlimited 5g wifi router sim

CAH12345 — Mon, 28 Nov 2022 13:20:40 GMT

In cornwall

Re: Data gifting from unlimited 5g wifi router sim

CAH12345 — Mon, 28 Nov 2022 13:31:49 GMT

In Cornwall

Re: Data gifting from unlimited 5g wifi router sim

James_B — Mon, 28 Nov 2022 14:15:53 GMT

Hi @CAH12345,

How much data have you used so far this month? You can only gift data from the first 100GB of your allowance.

James

Re: Data gifting from unlimited 5g wifi router sim

CAH12345 — Mon, 28 Nov 2022 14:33:47 GMT

Allowance

959.96 GB left of 1 TB 16 Nov 2022 ACTIVE 15 Dec 2022

but our giftable allowance says

Giftable allowances

null / 1MB

and we haven't gifted any yet

Data gifting history

No Data Gifting history available

Re: Data gifting from unlimited 5g wifi router sim

Katie_B — Mon, 28 Nov 2022 15:12:13 GMT

Hello @CAH12345.

You can data gift from one number on your account to another.

Please see our 'How do I gift my data and set family controls?' help page for more information.

Katie.

Re: Data gifting from unlimited 5g wifi router sim

James_B — Mon, 28 Nov 2022 15:17:01 GMT

Thanks for confirming @CAH12345

Please get in touch with Customer Care so a member of the team can take a quick look at your account.

James

Re: Data gifting from unlimited 5g wifi router sim

CAH12345 — Mon, 28 Nov 2022 17:50:45 GMT

I got in contact with customer care and they informed us that the sim that comes with the 5G router will not work for gifting data. We were sold the unlimited sim and two 250mb sims on the understanding that we could use gift sharing. Very disappointed with being missold a product