topic Re: Travel data pass and Roam in Mobile Data

Travel data pass and Roam

Chris-11 — Sat, 05 Nov 2022 12:32:46 GMT

Hi,

Constantly having issues with trying to enable things by texting 150. I don't get a response for TRAVEL and have no idea if the pass is on or off. ROAM gives me a generic resposne. Nothing shows in my app dashboard for any of this.

How do I know if it's working or not or do I just wait for a massive bill and then argue?

Currently waiting to board the flight so this should be interesting....

Re: Travel data pass and Roam

XRaySpeX — Sat, 05 Nov 2022 13:04:10 GMT

You should be able to see it in your online MyEE under Add-ons or Extras.

Re: Travel data pass and Roam

Chris-11 — Sat, 05 Nov 2022 13:10:24 GMT

It doesn't show either. I've just spoken to EE and they assure me both are active, but nothing in MyEE and no response from 150 text...

A few months back I got to India and had nothing. Had to bombard 150 with travel stop and travel messages until it eventually worked. They said it was on but I had no connection. I had to stop and start it again... Like windows...

Re: Travel data pass and Roam

XRaySpeX — Sat, 05 Nov 2022 13:13:29 GMT

What's both? TRAVEL is 1, what's the other?

Re: Travel data pass and Roam

Chris-11 — Sat, 05 Nov 2022 13:25:55 GMT

ROAM

Re: Travel data pass and Roam

XRaySpeX — Sat, 05 Nov 2022 13:38:19 GMT

Ah, that's not a pass giving you a roaming allowance but just a permission to allow you to roam somewhere.

Re: Travel data pass and Roam

Chris-11 — Sat, 05 Nov 2022 13:57:40 GMT

That's right yes, but my first stop is Vietnam and the travel data pass doesn't cover there, so I will need to use a roaming option. But. If I can't use 150 then I won't be able to select options.

Re: Travel data pass and Roam

XRaySpeX — Sat, 05 Nov 2022 14:12:26 GMT

As it is not in EU, you cannot use your usual UK allowances there but will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/help-new/roaming-costs/countries/vietnam.

If you are on contract, remember to text ROAMING to 150 before you leave UK to ensure roaming is enabled on your account.

Re: Travel data pass and Roam

SteveWelburn — Mon, 07 Nov 2022 04:20:17 GMT

Have just arrived in Australia. My phone will not receive or send texts or phone calls without WiFi.

I have received a message from EE to text Passport to 150. THIS DOES NOT WORK. Very frustrating as you can imagine. No phone, no signal, not contactable unless in a WiFi Zone.

Tried switching phone off, nothing works. Can't call EE as my phone won't allow calls. HELP

Re: Travel data pass and Roam

Leanne_T — Mon, 07 Nov 2022 07:56:43 GMT

Hi @SteveWelburn

Thanks for coming here.

If you have a pay monthly account, could you check your roaming status by logging into your My EE account online go to Menu > Account Settings > Parental and Data Controls > Enable Roaming and also Call abroad, do they show as ticked?

Leanne 🙂

Re: Travel data pass and Roam

SteveWelburn — Mon, 07 Nov 2022 11:15:54 GMT

Logged into my EE account. There is no menu. Just Invoices and payments or Plans & subscriptions option and data remaining screen.

I have been told I should have text passport to 150 before I left for Melbourne from the UK. EE 150 have sent me a text whilst in Melbourne requesting I text them or call them. Unable to do so as I do not have a signal because although 55gb remaining I am unable to make or receive calls. Just going around in circles.

Regards

Steve

Re: Travel data pass and Roam

Leanne_T — Mon, 07 Nov 2022 12:41:12 GMT

Hi @SteveWelburn

Are you logged into your My EE account online?

If this is not showing, you would need to call us from any other phone to get roaming set up. You can call us on +44 7953 966 250.

Leanne.

Re: Travel data pass and Roam

XRaySpeX — Mon, 07 Nov 2022 14:24:56 GMT

@SteveWelburn : If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

Re: Travel data pass and Roam

Chris-11 — Wed, 09 Nov 2022 05:43:52 GMT

I'm not sure people are really understanding the issue here.

I, and @SteveWelburn , are completely aware of all the stuff on the website. I know that roam is not a pass, etc etc.

The problem here is that the stuff doesn't work. EE told me my roam was on, yet sure enough I didn't get a message when I arrived, I wasn't able to buy any roaming data, I sent the messages again and nothing. It is pathetic.

So, I bought a Viettel local SIM card. $16 for unlimited data for a month. That will do me and was way easier than trying to get any help from EE, who would have happily left me with no Google maps or anything on the other side of the world.

Time to change to a different network I think....

Re: Travel data pass and Roam

Christopher_G — Wed, 09 Nov 2022 07:53:37 GMT

I'm sorry that your roaming feature wasn't working as it should have been, @Chris-11

It may be worth giving us a call when you're back so that we can look into why this happened.

Chris

Re: Travel data pass and Roam

Cookee — Thu, 24 Nov 2022 16:49:24 GMT

I have a travel data pass but the link to tell me which countries it works in doesn't work! I'm going to Antigua - anyone know if it works there? Thanks!

Re: Travel data pass and Roam

XRaySpeX — Thu, 24 Nov 2022 17:32:25 GMT

@Cookee : No. It's not included in the list in EE Roaming | Travel Data Pass :

How much will the data travel pass cost me?

Countries are grouped into three zones

£5.48 a day for 500MB

USA

Canada

£6.85 a day for 500MB

Australia

China

India

Mexico

New Zealand

South Africa

Thailand

Turkey

UAE

£6.85 a day for 150MB

Albania

Andorra

Argentina

Armenia

Bangladesh

Belize

Bermuda

Brazil

Brunei

Cambodia

Chile

Colombia

Costa Rica

Ecuador

Georgia

Ghana

Hong Kong

Indonesia

Israel

Jamaica

Japan

Kenya

Kuwait

Macedonia

Malaysia

Moldova

Montenegro

Myanmar

Nicaragua

Nigeria

Oman

Pakistan

Peru

Philippines

Qatar

Russia

Saudi Arabia

Serbia

Singapore

South Korea

Sri Lanka

Taiwan

Ukraine

Uruguay

Venezuela

Re: Travel data pass and Roam

XRaySpeX — Thu, 24 Nov 2022 17:16:02 GMT

@Cookee : As it is not in EU, you cannot use your usual UK allowances there but will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/help-new/roaming-costs/countries/antiguaandbarbuda.

If you are on contract, remember to text ROAMING to 150 before you leave UK to ensure roaming is enabled on your account.

Re: Travel data pass and Roam

Susanah — Sun, 12 Jan 2025 06:57:49 GMT

I need a 7 day travel pass but it’s not working

Re: Travel data pass and Roam

Michael_D — Sun, 12 Jan 2025 08:46:02 GMT

Hi @Susanah

Welcome to the community.

Which country are you currently in?

What is happening when you try to purchase a travel add-on?

Michael