topic Re: Iphone keeps dropping to 4G in a morning in Mobile Data

Iphone keeps dropping to 4G in a morning

Ponts1976 — Thu, 24 Nov 2022 09:25:16 GMT

Quite often on a morning, my wifi on my phone keeps dropping back to 4G. I do not use EE for my home WIFI and that is OK as my laptop is connected fine - it just drops on my phone.

Why does this keep happening?

Re: Iphone keeps dropping to 4G in a morning

James_B — Thu, 24 Nov 2022 11:42:41 GMT

Hi @Ponts1976,

Welcome to the EE Community. 🙂

Do you have WiFi assist turned on?

James

Re: Iphone keeps dropping to 4G in a morning

Ponts1976 — Thu, 24 Nov 2022 11:49:13 GMT

Hi @James_B

Wifi assist has always been turned on.

Anna

Re: Iphone keeps dropping to 4G in a morning

James_B — Thu, 24 Nov 2022 11:50:00 GMT

If you turn it off, do you see the same issue @Ponts1976?

James

Re: Iphone keeps dropping to 4G in a morning

Ponts1976 — Thu, 24 Nov 2022 11:51:28 GMT

I will give that a try and see how it goes.

Re: Iphone keeps dropping to 4G in a morning

James_B — Thu, 24 Nov 2022 11:54:01 GMT

Please let us know how you get on @Ponts1976

James