topic Re: Data renewal/Usage in Mobile Data

Data renewal/Usage

Makarov75 — Mon, 21 Nov 2022 16:14:17 GMT

Hi, I have found that when my data is renewed it is always .2gb missing even if I haven't been connected. ??

Re: Data renewal/Usage

Leanne_T — Mon, 21 Nov 2022 17:07:29 GMT

Hi @Makarov75

Thanks for coming here.

Does your plan show the correct amount of data allowance in your My EE?

Leanne.

Re: Data renewal/Usage

Makarov75 — Mon, 21 Nov 2022 19:36:39 GMT

Yes this is not the first time it has happened. My data renewes on the 21st of each month so at 2300 on the 20th I turned my data off then turned it back on at about 8am 21st, I went to my ee and noticed the 200mb missing.

Re: Data renewal/Usage

Katie_B — Tue, 22 Nov 2022 08:47:24 GMT

Hi @Makarov75.

What reports back when you text AL to 150?

Katie.