topic Re: WhatsApp stuck on connecting in Mobile Data

WhatsApp stuck on connecting

Donna115 — Mon, 21 Nov 2022 10:47:02 GMT

Hi
For the last 2 weeks my WhatsApp is stuck on connecting when using mobile data. It is fine on WiFi! I have the iPhone XR & my updates are upto date!I have done the following to try and fix it.
offloded and re installed the app
turned phone, mobile data, airplane mode on and off.
checked on general settings
Nothing has worked! However I may get a random message through from time to time which is odd!
Any help would be appreciated please
Thank you!

Re: WhatsApp stuck on connecting

Northerner — Mon, 21 Nov 2022 11:27:44 GMT

Hi @Donna115

What are your content lock settings?

Try logging into your MyEE app then - Click on the person icon in corner - Settings and Permissions - Parental Controls.

Have you sufficient data?

Thanks,

Re: WhatsApp stuck on connecting

Donna115 — Mon, 21 Nov 2022 19:13:15 GMT

OMG, you have fixed it!!! It was the permissions , they were set at kids under 13 for some reason.
Thank you so much 😊

Sent from my iPhone

Re: WhatsApp stuck on connecting

Tappers01 — Thu, 27 Jul 2023 14:01:59 GMT

Wow - I have had the same problem - this fixed it - thank you!!

Why does it default to Under 13???

Re: WhatsApp stuck on connecting

Alex_M — Thu, 27 Jul 2023 14:03:36 GMT

It defaults to that so that children don't access age-restricted content.

Now you've changed it, you shouldn't need to touch it again.

Thanks,
Alex

Re: WhatsApp stuck on connecting

Jw18973 — Mon, 18 Sep 2023 13:05:31 GMT

Settings and permissions not working again when logged in the app

Re: WhatsApp stuck on connecting

Leanne_T — Mon, 18 Sep 2023 13:40:37 GMT

Hi @Jw18973

Thanks for coming here.

Are you trying to access the settings in your My EE account or WhatsApp?

Leanne.

Re: WhatsApp stuck on connecting

MSwan1962 — Fri, 05 Jul 2024 10:34:16 GMT

I have the same problem. I have recently joined EE from Vodaphone and I cannot connect to Whatsapp.

Parental Controls are set to Adult.

Re: WhatsApp stuck on connecting

MSwan1962 — Fri, 05 Jul 2024 10:35:07 GMT

I have the same problem. I have recently joined EE from Vodaphone and I cannot connect to Whatsapp.

Parental Controls are set to Adult

Unable to connect...

Any advice?

Re: WhatsApp stuck on connecting

Katie_B — Fri, 05 Jul 2024 11:34:10 GMT

Hello @MSwan1962.

Thanks for coming here.

What happens when you open the WhatsApp app?

Are you connected to WiFi or using mobile data?

Katie

Re: WhatsApp stuck on connecting

MSwan1962 — Fri, 05 Jul 2024 12:16:40 GMT

Hi.

After writing my name in the Profile Info and pressing 'Next' i have a white text box in the middle of the screen saying 'Connecting' with the green circle trying to connect. This will go on for a minute or so and then say 'Unable to connect'.

My Mobile Data is on

My WIFI is on

Re: WhatsApp stuck on connecting

Katie_B — Fri, 05 Jul 2024 12:24:25 GMT

Thanks for confirming @MSwan1962.

Please could you try disconnecting WiFi and use only mobile data?

Katie

Re: WhatsApp stuck on connecting

MSwan1962 — Fri, 05 Jul 2024 13:37:13 GMT

I disconnect WIFI.

No change. Same message 'unable to connect. please try again later'

Re: WhatsApp stuck on connecting

Katie_B — Fri, 05 Jul 2024 13:38:54 GMT

Thanks for trying @MSwan1962.

Have you tried deleting the app and re-installing?

If this continues I'd recommend giving us all.

Katie