topic 4g stopped working abroad in Mobile Data

4g stopped working abroad

felamaslen — Mon, 21 Nov 2022 08:42:33 GMT

I am in Spain and all of a sudden my phone stopped connecting to 4g and I have no data. I am on an EE Flex plan. There is no 4g icon on the network indicator.

The My EE page says I have nothing remaining on my account (data, calls or minutes), despite me using only half of my allowance. It asks me to renew my plan, which I did, and yet the message still appears and I have no Internet access.

What could be the matter? I have wasted £20 on this now.

Re: 4g stopped working abroad

Christopher_G — Mon, 21 Nov 2022 08:44:43 GMT

Hi @felamaslen

Welcome to the community.

Could you try manually connecting to another available network please?

Chris

Re: 4g stopped working abroad

felamaslen — Mon, 21 Nov 2022 16:58:29 GMT

This issue resolved itself a few hours after I bought an additional 500MB of data, but not sure my original plan is still in effect.

Re: 4g stopped working abroad

Leanne_T — Mon, 21 Nov 2022 17:01:00 GMT

Thanks for letting us know @felamaslen

You can text BALANCE to 150, to find out details on your plan.

Leanne.