topic Re: Swapped from BT but data allowance is lower than expected in Mobile Data

Swapped from BT but data allowance is lower than expected

kristofh — Fri, 18 Nov 2022 09:55:03 GMT

I swapped from a 20GB BT plan and was told I'd get the same on EE but it's only 10GB I have been given. How do I sort this?

Leanne_T — Fri, 18 Nov 2022 11:27:51 GMT

Thanks for coming here.

Do you have any extra data showing in your My EE app, then add-ons?

Leanne 🙂

kristofh — Fri, 18 Nov 2022 11:35:31 GMT

Thanks for the speedy reply. I don’t see any extra data.

Leanne_T — Fri, 18 Nov 2022 11:44:29 GMT

Thanks for checking @kristofh

In this case, please call us on 150 and the team will help you get this sorted 🙂

Leanne.