topic Re: Data usage in Mobile Data

Data usage

Mimo1963 — Tue, 15 Nov 2022 23:21:00 GMT

my bill says data usage unlimited yet I still run out and have to wait until 13th of each month to refresh. It says unlimited on my bill but I can actually only use 1GB. Why does my data run out

Re: Data usage

Chris_B — Wed, 16 Nov 2022 07:40:39 GMT

@Mimo1963 You need to call customer services about that as something not right.

Re: Data usage

kroll — Thu, 17 Nov 2022 21:23:52 GMT

I don't want to start a new thread. Dear EE, can you create in the Play Store easy way to report a bug to developer team? When you send email to "developer contact" ee.app@bt.com they ignore it. I cannot see my data remaining in my app and account. Can someone have a look on this for me? I contacted your specialist on the chat, but he didn't help me.

Re: Data usage

Leanne_T — Fri, 18 Nov 2022 07:54:00 GMT

Hi @kroll

Thanks for coming here.

Do you get the correct allowance details if you text BALANCE to 150?

Leanne.