topic Re: Roaming data add in Mobile Data

Roaming data add

Kim411 — Thu, 10 Nov 2022 09:03:46 GMT

I have paid for the travel pass for XXXXXXXXXXX and XXXXXXXXXXX, however it has stopped working for XXXXXXXXXXX and has no Internet connection I'm in Turkey at the moment and would like this resolved asap

[Mod Edit: Removed mobile numbers from public view]

Re: Roaming data add

Christopher_G — Thu, 10 Nov 2022 09:04:52 GMT

Hi @Kim411

Welcome to the community.

Was the service working originally for the one that isn't working now? Have you tried restarting the phone or manually connecting to an available network?

Chris

Re: Roaming data add

XRaySpeX — Thu, 10 Nov 2022 11:13:36 GMT

Can you make calls & texts?

As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.