topic Re: 5G question. in Mobile Data

5G question.

Radekradziu — Sat, 05 Nov 2022 19:59:59 GMT

Hi, I currently have two numbers and two phones IP13promax and IP14promax, and two eSIM, most of the time on my IP13 have 5G but on IP14 haven’t got it at all on the same places. Any information what I should do to get 5G?

Re: 5G question.

Chris_B — Sat, 05 Nov 2022 20:27:46 GMT

@Radekradziu Have you tried a network reset on the 14 ?

Re: 5G question.

Leanne_T — Sun, 06 Nov 2022 07:13:53 GMT

Morning @Radekradziu

Thanks for coming here.

Do you have a 5G plan for the iPhone 14?

You can check which plan you have in your My EE account.

Leanne 🙂

Re: 5G question.

Radekradziu — Sun, 06 Nov 2022 09:34:20 GMT

Yes, sure it was my first thing. It didn’t help..

Re: 5G question.

Radekradziu — Sun, 06 Nov 2022 09:38:04 GMT

Hi,

I checked it, it shows information about speed:” our best speeds” on both plans, but plan for ip14 Finished on 16/06/22, I don’t have option to upgrade now, it can be reason for that missing 5g?

Re: 5G question.

Leanne_T — Sun, 06 Nov 2022 09:41:53 GMT

Hi @Radekradziu

If you call us on 150, the team will check the plan and let you know if this is 5G ready and help you change to a 5G plan if not 🙂

Leanne.

Re: 5G question.

XRaySpeX — Sun, 06 Nov 2022 15:58:05 GMT

These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away. At which time the facilities don't change; if it was 5G before, it still will be. Also you ought to be able to upgrade now.