topic Accidentally received extra 86gb data in Mobile Data

Accidentally received extra 86gb data

Jyhunter — Fri, 04 Nov 2022 07:25:51 GMT

Now, I'm not complaining, but is there some sort of promotion going on? I just topped up £10 for my pack which I've been doing long enough to build up 13gb data, which is usually enough.

This morning I topped up and sent the balance request 'ba' to 150 and have been told my data this month is 100gb! Lucky me! Is there something going on or am I the fortunate victim of a glitch or error?

Re: Accidentally received extra 86gb data

Christopher_G — Fri, 04 Nov 2022 09:35:17 GMT

Hi @Jyhunter

Welcome to the community.

Which pack are you on?

Chris

Re: Accidentally received extra 86gb data

Jyhunter — Fri, 04 Nov 2022 09:59:29 GMT

£10 subscription pack

Re: Accidentally received extra 86gb data

Christopher_G — Fri, 04 Nov 2022 11:32:19 GMT

OK, thanks @Jyhunter.

It sounds like you have that data available. Our Mobile Care team will be able to check your account to see why it's there, if you want to get in touch with them.

Chris