topic Re: New to EE. Very slow 4G. in Mobile Data

New to EE. Very slow 4G.

Feeney1992 — Wed, 02 Nov 2022 16:56:58 GMT

Hi , I recently joined EE couple month back.

I have 160g of data on a Google Pixel 7. I have noticed in the last two weeks my mobile internet is soo slow it takes 5 to 10 seconds to load a simple Google search. Yet when I run a data speed check it always says very fast speed. Could this be the phone? I sent a problem request to EE in my area . Two days later I got a text back saying my bill cycle has refreshed and I am back to full speed using my plan allowance. If your allowance runs out again I will stay connected to a slower speed data...... This makes no sense because I have 160g and have used not a quarter of that. Any ideas???

Re: New to EE. Very slow 4G.

Schockwave — Wed, 02 Nov 2022 17:50:41 GMT

Hello @Feeney1992 ,

Welcome to the community,

Did you check here:

https://coverage.ee.co.uk/coverage/ee,

You can register and receive updates too.

Re: New to EE. Very slow 4G.

bristolian — Wed, 02 Nov 2022 18:02:27 GMT

Is this happening in one specific location? Or is it a general issue that's not location-dependent?

Re: New to EE. Very slow 4G.

Feeney1992 — Wed, 02 Nov 2022 18:12:42 GMT

Anywhere I go

Re: New to EE. Very slow 4G.

Leanne_T — Thu, 03 Nov 2022 08:10:57 GMT

Morning @Feeney1992

Thanks for coming here.

If this is happening in more than one location, please call us on 150 or 0800 079 8586 and the team will get this looked into for you.

Leanne 🙂