topic Re: Data in Mobile Data

Data

Csp8 — Tue, 01 Nov 2022 19:58:44 GMT

I topped my fone up yesterday and got a bundle with 70mb of data I have not havld it turned on but now today got a message saying data had ran out. How is this possible when I havnt used it

Re: Data

Leanne_T — Wed, 02 Nov 2022 08:48:12 GMT

Morning @Csp8

Thanks for coming to the community.

Can you text BALANCE to 150 and let me know the full reply?

Leanne 🙂

Re: Data

Csp8 — Wed, 02 Nov 2022 11:50:46 GMT

Your current balance as of today 07:17 is £0.00. You have 1241 minutes and unlimited texts remaining until 01/12/2022 for your £10 Talk & Text Pack. Your last top up was £10.00 on 31/10/2022 at 19:59. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Re: Data

Csp8 — Wed, 02 Nov 2022 11:55:13 GMT

This was on the Sunday night just after top up

Your current balance as of today 22:43 is £0.00. You have 1246 minutes, unlimited texts and 70MB remaining until 01/12/2022 for your £10 Talk & Text Pack. Your last top up was £10.00 on 31/10/2022 at 19:59. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Re: Data

Leanne_T — Wed, 02 Nov 2022 14:07:31 GMT

Thanks @Csp8

What happens when you try and access the internet on your phone?

Leanne.

Re: Data

Csp8 — Wed, 02 Nov 2022 15:06:22 GMT

@Leanne_T wrote:
Thanks @Csp8
What happens when you try and access the internet on your phone?
Leanne.

Nothing happens it just comes up data isn't turned on

Re: Data

Leanne_T — Wed, 02 Nov 2022 15:09:17 GMT

Hi @Csp8

Do you have data turned on in your phone settings?

Leanne.

Re: Data

Csp8 — Wed, 02 Nov 2022 16:37:56 GMT

No i have WiFi at home and work

Re: Data

Jon_K — Wed, 02 Nov 2022 18:19:38 GMT

When you're not on WiFi, is data turned on in your Settings, @Csp8?

Jon

Re: Data

Csp8 — Wed, 02 Nov 2022 19:08:31 GMT

No it is not turned on unless I turn it on which I have not done... It says on my ee I have 0 min texts and data

Re: Data

Christopher_G — Thu, 03 Nov 2022 08:20:00 GMT

What does it say when you text AL to 150, @Csp8?

Chris