topic Unable to use remaining data in Mobile Data

Unable to use remaining data

Katiew1981 — Mon, 31 Oct 2022 21:05:02 GMT

I still have 191MB left of my data allowance but I don't seem to be able to use it! Can only access internet when on WiFi. Data also seems to have reduced dramatically, I never reach my allowance and I still have 20 days until it renews. Thanks for your help!

Re: Unable to use remaining data

Jon_K — Tue, 01 Nov 2022 08:16:34 GMT

Thanks for coming here, @Katiew1981.

What phone are you using?

How much data do you usually get?

Jon

Re: Unable to use remaining data

Katiew1981 — Tue, 01 Nov 2022 19:06:35 GMT

I get 1GB and use a Nokia G50.... Thanks!

Re: Unable to use remaining data

Leanne_T — Wed, 02 Nov 2022 08:40:42 GMT

Hi @Katiew1981

Thanks for coming here.

Can you text BALANCE to 150 and let me know the reply?

Leanne 🙂

Re: Unable to use remaining data

Katiew1981 — Wed, 02 Nov 2022 16:36:47 GMT

Your current charges to go onto your next bill are £0.00 (this excludes line rental, VAT & any unprocessed charges).

Your current allowances are: Unlimited UK minutes and Unlimited UK texts.

You have 191MB remaining of your 1.0GB data allowance.

This will refresh 20 Nov 2022.

You have used 0Bytes of free data this billing period, Reply FREE USAGE to see a full breakdown.

For a summary of your recent invoices and payments reply BILL or for info on our other Text Services, reply HELP or go to ee.co.uk/text150.

Re: Unable to use remaining data

Jon_K — Wed, 02 Nov 2022 17:06:40 GMT

Thanks @Katiew1981.

Have you tried restarting your phone?

Is mobile data enabled on your phone?

Do you have any data restrictions within settings?

Jon