topic Re: Data disappeared in Mobile Data

Data disappeared

Zh8rr — Sun, 30 Oct 2022 17:17:18 GMT

This is the second time this has happened now. I checked my ee app the other day and I had 9/10GB left. I went out this morning and had a text saying all my data has been used, then after that text I then had my warning 80% text so I didn’t even know my data was going. My last iCloud backup was yesterday and backup over data is off so you can’t blame that again. I WANT MY DATA BACK or I’m switching providers. Unacceptable.

Re: Data disappeared

Chris_B — Sun, 30 Oct 2022 19:59:55 GMT

@Zh8rr You’ll have to look at your device to see what had used your data allowance.

By any chance are you allowing iOS updates over cellular? This will use loads of data.
EE don’t take you allowance away when your not looking so your device is using it somewhere

Re: Data disappeared

Zh8rr — Sun, 30 Oct 2022 20:13:14 GMT

Hi Chris,

iOS updates over cellular are turned off. There’s nothing it could possibly been using it as I was on WiFi all weekend expect this morning when I had the text. 9GB wouldn’t of gone in the space of 1/2 hours

Re: Data disappeared

Leanne_T — Mon, 31 Oct 2022 08:11:40 GMT

Hi @Zh8rr

Thanks for coming here.

If you go into your iPhone settings > Mobile Data, and then under your app information do you have WiFi Assist set to on?

Leanne.

Re: Data disappeared

Zh8rr — Mon, 31 Oct 2022 08:23:50 GMT

Hi Leanne,

My WiFi assist is off

Re: Data disappeared

Leanne_T — Mon, 31 Oct 2022 08:37:18 GMT

Thanks for checking @Zh8rr

In this case, please call us on 150 and the team will get this looked into for you.

Leanne.