https://community.ee.co.uk/t5/Mobile-Data/4g-not-working/m-p/1190562#M147420 <P>It just says £20 data pack&nbsp;</P> Fri, 28 Oct 2022 14:15:39 GMT Sarah597 2022-10-28T14:15:39Z https://community.ee.co.uk/t5/Mobile-Data/4g-not-working/m-p/1188411#M147310 <P>Hi I have a 4GEE sim and in my settings my phone is set to 4G as the preferred one but when I turn on my mobile data it is still using 3G. I am still on the same data pack as before so I tried to change it to a one that supports 4G but when I try I says no other packs are available and to use 4G I need a 4G sim. But I already have one.&nbsp;</P> Sat, 22 Oct 2022 13:24:40 GMT https://community.ee.co.uk/t5/Mobile-Data/4g-not-working/m-p/1188411#M147310 Sarah597 2022-10-22T13:24:40Z https://community.ee.co.uk/t5/Mobile-Data/4g-not-working/m-p/1188432#M147311 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3176685">@Sarah597</a>&nbsp;</P> <P>What device do you have? Doesn't it have 4G capacity?&nbsp;</P> <P>Your phone will connect to the strongest signal. There could also be a local issue. You can check for issues here:</P> <P><A href="https://coverage.ee.co.uk/coverage/ee" target="_blank">https://coverage.ee.co.uk/coverage/ee</A></P> <P>&nbsp;</P> Sat, 22 Oct 2022 14:09:24 GMT https://community.ee.co.uk/t5/Mobile-Data/4g-not-working/m-p/1188432#M147311 Northerner 2022-10-22T14:09:24Z https://community.ee.co.uk/t5/Mobile-Data/4g-not-working/m-p/1188436#M147312 <P>Hi I have an iPhone 7 and my local signal is good for 4G. On the coverage website it says that my area has better signal with 4G than with 3G&nbsp;</P> Sat, 22 Oct 2022 14:19:31 GMT https://community.ee.co.uk/t5/Mobile-Data/4g-not-working/m-p/1188436#M147312 Sarah597 2022-10-22T14:19:31Z https://community.ee.co.uk/t5/Mobile-Data/4g-not-working/m-p/1188438#M147313 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3176685">@Sarah597</a>,</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Did you move from T-Mobile or Orange to an EE 3G plan?</P> <P>James</P> Sat, 22 Oct 2022 14:21:16 GMT https://community.ee.co.uk/t5/Mobile-Data/4g-not-working/m-p/1188438#M147313 James_B 2022-10-22T14:21:16Z https://community.ee.co.uk/t5/Mobile-Data/4g-not-working/m-p/1188449#M147314 <P>No I’m just on EE PAY AS YOU GO&nbsp;</P> Sat, 22 Oct 2022 15:11:05 GMT https://community.ee.co.uk/t5/Mobile-Data/4g-not-working/m-p/1188449#M147314 Sarah597 2022-10-22T15:11:05Z https://community.ee.co.uk/t5/Mobile-Data/4g-not-working/m-p/1188584#M147318 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3176685">@Sarah597</a>,</P> <P>What is the name of your current pack?</P> <P>James</P> Sun, 23 Oct 2022 07:31:36 GMT https://community.ee.co.uk/t5/Mobile-Data/4g-not-working/m-p/1188584#M147318 James_B 2022-10-23T07:31:36Z https://community.ee.co.uk/t5/Mobile-Data/4g-not-working/m-p/1190562#M147420 <P>It just says £20 data pack&nbsp;</P> Fri, 28 Oct 2022 14:15:39 GMT https://community.ee.co.uk/t5/Mobile-Data/4g-not-working/m-p/1190562#M147420 Sarah597 2022-10-28T14:15:39Z https://community.ee.co.uk/t5/Mobile-Data/4g-not-working/m-p/1190569#M147421 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3176685">@Sarah597</a>,</P> <P>Please <A href="https://ee.co.uk/contact-ee" target="_blank">get in touch with Customer Care</A> so a member of the team can take a quick look at your account.</P> <P>They'll be happy to help. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>James</P> Fri, 28 Oct 2022 14:35:39 GMT https://community.ee.co.uk/t5/Mobile-Data/4g-not-working/m-p/1190569#M147421 James_B 2022-10-28T14:35:39Z