topic Re: How can I buy more data? in Mobile Data

How can I buy more data?

ivanmichaelovit — Wed, 27 Jul 2022 13:24:10 GMT

Hi,

I'm running low on data. How can I buy more?

Thanks!

Evan

Re: How can I buy more data?

ivanmichaelovit — Wed, 27 Jul 2022 13:29:42 GMT

Hi Leanne 🙂

Thanks for the reply. I'm struggling with the same issue. About to run out of data, early, can't see how I can just give you some money and buy some data. Have looked at the links but neither is clear what happens. What I need is a button that says "buy nGB here for £n.". /or/ an explanation as to whether a new pack can start before 30 days. As it is the system suggests I'll be out of data in a couple of days and will then have to wait another two weeks before I cam get any more. I can't believe this is correct but don't want to find out in the middle of an important meeting.

So, it terms amenable to the /meanest/ understanding - how can I buy more data?

Thanks!

Evan

Re: How can I buy more data?

XRaySpeX — Wed, 27 Jul 2022 13:41:40 GMT

@ivanmichaelovit : You can make a new pack start before the old 1 expires w/out having to wait by texting NOW to 150 after buying the new pack.

If you rather buy a data add-on look at http://add-on.ee.co.uk/purchase when not connected to WiFi to see what data add-ons are available.

Re: How can I buy more data?

Boris27 — Wed, 17 Aug 2022 15:47:11 GMT

This is crap - that link to Add-on tells me I don’t have access!

Re: How can I buy more data?

James_B — Wed, 17 Aug 2022 17:52:04 GMT

Hi @Boris27,

Are you accessing the link over mobile data (via the mobile device you need to buy data for), rather than a WiFi connection?

James

Re: How can I buy more data?

digitaldavid1 — Tue, 30 Aug 2022 19:19:33 GMT

How annoying that you can't buy more data. I have turned off WiFi and cannot access.

Re: How can I buy more data?

James_B — Wed, 31 Aug 2022 07:14:45 GMT

Hi @digitaldavid1,

Welcome to the EE Community. 🙂

What happens when you try to access the add-on page?

James

Re: How can I buy more data?

XRaySpeX — Wed, 31 Aug 2022 10:09:17 GMT

@digitaldavid1 , @Boris27 : Try clearing your browser's cache & cookies.

Re: How can I buy more data?

Algyyys — Mon, 24 Oct 2022 19:59:05 GMT

Link not acceptable - forbidden

Re: How can I buy more data?

Algyyys — Mon, 24 Oct 2022 20:00:47 GMT

Re: How can I buy more data?

Algyyys — Mon, 24 Oct 2022 20:17:36 GMT

Chris , your link is not working. Maybe you guide me where to find this option?

Re: How can I buy more data?

XRaySpeX — Mon, 24 Oct 2022 21:17:55 GMT

@Algyyys : Not forbidden here! Have you tried clearing your browser's cache & cookies as suggested? Have you tried another browser?

Re: How can I buy more data?

Christopher_G — Tue, 25 Oct 2022 06:56:42 GMT

Hi @Algyyys

The link is definitely valid. What does it say when you try to access it?

Chris

Re: How can I buy more data?

Algyyys — Tue, 25 Oct 2022 07:13:11 GMT

Re: How can I buy more data?

Algyyys — Tue, 25 Oct 2022 07:14:20 GMT

Re: How can I buy more data?

Christopher_G — Tue, 25 Oct 2022 07:16:54 GMT

Thanks @Algyyys

I've tested and it's working for me. I would suggest speaking to our Mobile Care team in case it's something that is restricted from our side.
Chris

Re: How can I buy more data?

Algyyys — Tue, 25 Oct 2022 13:11:17 GMT

Sorry guys; I use my phone and tried to access it - and it's not allowed, even when I cleared cache & cookies !

But when I accessed the link via PC - it all works.

Changed my account to unlimited data.

Thank you

Algis