topic Re: Data gifting in Mobile Data

Data gifting

GY71dnx — Sun, 23 Oct 2022 13:04:18 GMT

I have 2 phones on the same account. One is old and will not download the My EE app, the other will.

Can I gift data to the newer one in my EE account on-line? If not, how can I do it?

Any help appreciated.

Re: Data gifting

XRaySpeX — Sun, 23 Oct 2022 13:15:21 GMT

Yes, the a/c holder may gift data in the online MyEE.

Re: Data gifting

GY71dnx — Sun, 23 Oct 2022 13:27:39 GMT

Thank you for reply.

I am sorry to appear thick (78) but I can't find anywhere on My EE to gift data. Can you tell me where it is on web page please. i have both phones listed on page.

Re: Data gifting

bristolian — Sun, 23 Oct 2022 13:30:37 GMT

If both phones are on the same pay-monthly billing account, the following EE help page has some info on the process:

https://ee.co.uk/help/help-new/offers-and-services/other/data-gifting

Re: Data gifting

XRaySpeX — Sun, 23 Oct 2022 13:34:33 GMT

In your online MyEE select the FAMILY USAGE tab & choose who you want to gift data to.

Re: Data gifting

GY71dnx — Sun, 23 Oct 2022 13:38:00 GMT

All the help says use the phone app.

Re: Data gifting

GY71dnx — Sun, 23 Oct 2022 13:40:09 GMT

I do not have a Family Usage tab, only a usage one for each phone. No other tabs.

Re: Data gifting

XRaySpeX — Sun, 23 Oct 2022 13:42:06 GMT

Further down it says "or MyEE online" > Family Usage.

Re: Data gifting

XRaySpeX — Sun, 23 Oct 2022 13:43:09 GMT

Are you on PAYG? You can't gift data with that.

Re: Data gifting

GY71dnx — Sun, 23 Oct 2022 13:45:34 GMT

Re: Data gifting

GY71dnx — Sun, 23 Oct 2022 13:46:47 GMT

Both phones are pay monthly for the last 22 years with EE (as it is now)

Re: Data gifting

XRaySpeX — Sun, 23 Oct 2022 13:52:06 GMT

Which Plan are you on? When did it start? Plan > Plan Details.

Re: Data gifting

GY71dnx — Sun, 23 Oct 2022 13:57:01 GMT

This price is for both phones, + I get an extra 7gb per phone each month

Re: Data gifting

Schockwave — Sun, 23 Oct 2022 15:03:44 GMT

@GY71dnx , click on menu and then data usage and you will see data gifting, hope that helps.

Re: Data gifting

GY71dnx — Sun, 23 Oct 2022 15:22:57 GMT

There is no link for data gifting

Re: Data gifting

Schockwave — Sun, 23 Oct 2022 16:00:36 GMT

@GY71dnx , could you check your plan whether it includes data gifting, and also make sure whether one of your numbers has data gifting?

Re: Data gifting

XRaySpeX — Sun, 23 Oct 2022 16:46:31 GMT

@Schockwave : How? We seem to have already explored all likely avenues.

Re: Data gifting

bristolian — Sun, 23 Oct 2022 16:58:24 GMT

Business plans don't allow data gifting, just to provide another possible scenario.

Re: Data gifting

GY71dnx — Sun, 23 Oct 2022 18:02:10 GMT

They are not business phones

Re: Data gifting

Jon_K — Mon, 24 Oct 2022 07:02:19 GMT

Hi @GY71dnx.

Are both lines definitely on the same account?

Can you see them both when you log in?

Jon