topic Re: remove content lock in Mobile Data

remove content lock

Alohin — Tue, 26 Jul 2022 14:06:02 GMT

Yes please remove content lock please

Re: remove content lock

XRaySpeX — Tue, 26 Jul 2022 14:24:31 GMT

@Alohin : Have you tried Switching Content Lock OFF or ON ? It is switched on on new & upgraded contracts. If just switching it OFF doesn't help, try switching it to STRICT, reboot your device and then switching it to OFF. That is seeming to do the trick.

Re: remove content lock

Alohin — Tue, 26 Jul 2022 18:00:16 GMT

unfortunately this doesn't work. I don't have those features in the app

Re: remove content lock

XRaySpeX — Tue, 26 Jul 2022 18:37:12 GMT

You can't use the app. You must use your online MyEE.

Re: remove content lock

Alohin — Tue, 26 Jul 2022 19:09:28 GMT

give me instructions step by step , please.

Re: remove content lock

Schockwave — Tue, 26 Jul 2022 20:22:07 GMT

@Alohin , log-in to your account online and you should be able to do it from there.

Re: remove content lock

Chris_B — Tue, 26 Jul 2022 21:06:11 GMT

@Alohin If you’ve never remove contact lock before then you need to go to a store with photo ID or call customer services and with a credit card pay a refundable token to have it removed you will then be able to turn the feature on and off from within the my EE app. You can not just turn it off without proof that your 18+ years of age.

Re: remove content lock

Levelupfrmda8 — Thu, 20 Oct 2022 14:55:02 GMT

Please can you remove for me

Re: remove content lock

XRaySpeX — Thu, 20 Oct 2022 14:57:35 GMT

@Levelupfrmda8 : No, we can't! Have you tried Switching Content Lock OFF or ON ?

Re: remove content lock

Fredz1 — Wed, 09 Nov 2022 03:15:16 GMT

How do I remove it ?

Re: remove content lock

XRaySpeX — Wed, 09 Nov 2022 03:21:15 GMT

@Fredz1 : Doesn't it tell you above?

Re: remove content lock

Lonz — Thu, 15 Dec 2022 07:59:40 GMT

Remove content lock

Re: remove content lock

Jon_K — Thu, 15 Dec 2022 09:42:30 GMT

Hi @Lonz.

Are you on pay monthly or pay as you go?

Jon

Re: remove content lock

I21 — Wed, 18 Jan 2023 08:12:18 GMT

Remove restrictions content

Re: remove content lock

Leanne_T — Wed, 18 Jan 2023 09:03:04 GMT

Morning @L21

Thanks for coming here.

Do you have a pay as you go or pay monthly account?

Leanne 🙂

Re: remove content lock

Billyboi008 — Wed, 01 Feb 2023 18:05:32 GMT

I need to remove content lock but I have no credit card

Re: remove content lock

XRaySpeX — Wed, 01 Feb 2023 18:07:22 GMT

@Billyboi008 : On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

Re: remove content lock

Pardeep4 — Wed, 01 Mar 2023 15:26:18 GMT

How do I remove the content lock

Re: remove content lock

Leanne_T — Wed, 01 Mar 2023 15:31:06 GMT

Hi @Pardeep4

Thanks for coming here.

Do you have a pay as you go or pay monthly account?

Leanne 🙂

Re: remove content lock

Ricojones1488 — Fri, 14 Apr 2023 13:39:46 GMT

Hi can you please remove the content lock