topic Re: No mobile data in Mobile Data

No mobile data

Chris385 — Tue, 11 Oct 2022 08:09:14 GMT

My husband and I both have 3 year old moto G7 power phones bought at the same time. We both lost mobile data in the last couple of months. 3G is greyed out. Our phones don't give the option to choose between 2, 3 and 4G. However we have just come back from the Netherlands where we had excellent 4G roaming data! Back here, no mobile data at all all. We've tried removing and replacing our Sims, turning our phones on and off. Can anyone help please? Many thanks

Re: No mobile data

Leanne_T — Tue, 11 Oct 2022 10:38:48 GMT

Hi @Chris385

Thanks for coming to the community.

Do we have any reported known issues for the area on our EE Coverage & Network Status Checker?

If nothing is showing you can report this and be kept up to date by email or text.

Leanne.

Re: No mobile data

bristolian — Tue, 11 Oct 2022 17:25:55 GMT

Are you able to make voice calls OK?

Does your phone show a VoLTE/4G-calling indicator when doing so?

Re: No mobile data

Chris385 — Tue, 11 Oct 2022 17:59:17 GMT

Thanks. No, coverage is excellent here. But I have no 3G anywhere in the UK we've been in the last couple of months.

Re: No mobile data

Chris385 — Tue, 11 Oct 2022 18:00:42 GMT

Thanks for your reply. I can make phone calls ok, but no change in what shows in the bar at the top. Still just greyed out 3G

Re: No mobile data

EssexBoyEE — Tue, 11 Oct 2022 19:57:22 GMT

When you used the Phones abroad did you put any other SIM Cards in the Phone, if so this may have changed the APN Settings, either way it still worth checking that your Phone's APN is set up and correct for the UK EE Network.

EE APN Settings can be found by searching the Forum.