topic Re: Abroad in Mobile Data

Abroad

Scotton — Sun, 09 Oct 2022 09:19:13 GMT

Hi,

on holiday currently in the canaries with no access to calling on my phone. I can’t even call 150 to ask a query regarding my data

Re: Abroad

Northerner — Sun, 09 Oct 2022 09:27:58 GMT

Hi @Scotton

If you had searched roaming you find the answer as you've not activated the service before leaving the UK.

Try

Log into your on line account and then Menu - Manage Device - make sure you have activated roaming and international calls.
Or
From the MyEE app Click on the man in the corner - Settings and Permissions - activate roaming abroad and make international and premium calls

Thanks

Re: Abroad

Schockwave — Sun, 09 Oct 2022 11:16:55 GMT

@Scotton , if you are unable to do as @Northerner , has suggested, you will have to ring customer service via another phone or using Skype for free:

https://ee.co.uk/contact-ee/account-billing/mobile